First Citizens Bank

Digital Banking Business Systems Analyst II

Posted on: 12 Dec 2021

Raleigh, NC

Job Description

Overview

This position provides advanced operational support regarding business tools, products, or applications. Analyzes the performance of assigned tool, product, or application by tracking usage, issues, data discrepancies, and other key metrics. Assists large projects and recommends process improvements to enhance efficiencies and customer satisfaction. Gathers information to address associate and client inquiries. Generates reports, status updates, and other documentation as needed to facilitate business goals. May occasionally guide less experienced analysts.

Responsibilities

Operational Support - Performs various operational tasks that occur during customer or associate inquiries. Serves as an escalated point of contact for support of assigned tools, products, or applications. Assists special projects and provides guidance to less experienced analysts in the work group. May involve data entry, system testing, or implementation.
Analysis - Sources, compiles, and interprets data. Performs analysis to monitor overall performance, tracking user feedback and identifying opportunities to improve existing processes.
Documentation - Tracks reporting, metrics, and status updates. Communicates key insight into business tools, products, or applications through documentation and reporting. Updates information in the system regarding daily operational activities, ensuring adherence to department protocols and procedures. May assist in documentation preparation or periodic audit.
Product Proficiency - Provides knowledge of subject to wider business unit or users, which may involve creating educational or operational materials.

Qualifications

Bachelor's Degree and 1 years of experience in Financial Services or Analytics OR High School Diploma or GED and 5 years of experience in Financial Services or Analytics

Skill(s): Ability to work flexible hours

First Citizens Bank

Raleigh, NC

Forever Strong. Forever First®.

For more than 120 years, First Citizens Bank has been helping families and businesses do more with the money they earn, save and invest. In that time, we've built a solid track record of service, stability and reliability. We remain committed to smart, steady growth ... for our company and our customers alike.

Forever Family.

First Citizens began in 1898 as the Bank of Smithfield in Johnston County, North Carolina. From a single office, we've grown to more than 500 branches in 19 states.

Today, First Citizens is one of America's largest family-controlled banks, led for three generations by members of the same family. That's created a continuity of stable, forward-looking leadership focused more on building a strong bank that can last for generations than on short-term results.

Forever Helping.

Over the years, the way we do banking has changed. First Citizens has added new capabilities and new offerings. In addition to traditional banking services, we provide customers with services that include wealth management1, business and commercial banking, treasury services, insurance services1 and much more.

We also complement our industry-leading branch service with state-of-the-art digital banking tools. From First Citizens Digital Banking with Manage My MoneySM to Business Online Banking (BOB) Advantage®, we give customers more ways than ever to look after their financial lives.

Forever Stable.

First Citizens is a banking subsidiary of First Citizens BancShares, Inc. (NASDAQ: FCNCA), a $39 billion financial holding company.

As a First Citizens customer, you benefit from the stability of our top-tier credit quality, outstanding capital strength and strong liquid balance sheet. We never compromise the security of our customers' assets, regardless of the latest market trends or financial pressures.

At First Citizens, we've built our company on such timeless values as integrity, hard work and taking the long-term view. We avoid fads and gimmicks; instead, we believe in sound decisions that create real security and growth for generations to come.

Forever First is our commitment to be there through the years for the people, businesses and communities who rely on us to be the best bank we can be. As we say, "Money isn't everything. But so much depends on what you do with your money."

First Citizens Bank. Forever First®.

First Citizens Bank

Established in 1898, First Citizens Bank is headquartered in Raleigh, N.C.
The bank serves Arizona, California, Colorado, Florida, Georgia, Kansas, Maryland, Missouri, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, and Wisconsin with more than 500 branches.
First Citizens offers a complete line of financial services, including personal banking, business banking, wealth management, investment services1, insurance services1 and more.

First Citizens BancShares

Our parent company, First Citizens BancShares, is one of the largest family-controlled bank holding companies in the United States.
The company is publicly traded on NASDAQ under the symbol FCNCA2, Opens in a new tab.
Headquartered in Raleigh, N.C., BancShares’ assets total more than $39 billion.

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