Product Warranty Admin Senior
Posted on: 4 Dec 2021
Lisle, IL
Job Description
Position Overview
Navistar Aftersales has an exciting opportunity for a Product Warranty Admin Sr.
The Product Warranty Admin Sr will report to Product Warranty Administration Manager and will process Warranty claims, Prior Approvals, and appeals within U.S. and Canada. Position will interact with Navistar Dealer personnel as well as Navistar Field Service.
This role will also be pivotal in adherence and application of Warranty Policy and Procedure through Warranty Claim processing.
Key Job Responsibilities include but are not limited to:
Processes, reviews, and administers warranty claims
Review and authorize submitted Paint Repair Estimates
Review Warranty Claim appeals generated from claim denials/ short pays
Communicate with Dealer submitting locations as well as Navistar Field Service Personnel on repair/ warranty questions/ issues.
Collaborates with sales and marketing, merchandising, manufacturing, quality, engineering, product development and others to ensure cross-functional communication and resolution of product issues.
Basic Requirements
Bachelor’s degree
At least 2 years of warranty claims experience
OR
Master’s degree
OR
At least 4 years of warranty claims experience
Additional Requirements
Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
Service management experience is highly desired.
Technical background-- Maintenance of heavy truck through class 8 or auto or truck repair background, preferred.
Warranty claims processing is a plus.
Computer systems literate, highly desired.
Dealer business system familiar is a plus.
Navistar
Lisle, IL
Navistar International Corporation, through its subsidiaries, manufactures and sells commercial and military trucks, diesel engines, school and commercial buses, and service parts for trucks and diesel engines worldwide. The company operates through four segments: Truck, Parts, Global Operations, and Financial Services. It manufactures and distributes Class 4 through 8 trucks and buses in the common carrier, private carrier, government, leasing, construction, energy/petroleum, military vehicle, and student and commercial transportation markets under the International and IC brands; and designs, engineers, and produces sheet metal components, including truck cabs and engines. The company also provides customers with proprietary products needed to support the International commercial and military truck, IC bus, and engine lines, as well as other product lines; and a selection of other standard truck, trailer, and engine aftermarket parts.
In addition, it manufactures and distributes mid-range diesel engines, as well as provides customers with additional engine offerings in the agriculture, marine, genset, and light truck markets; sells engines to original equipment manufacturers (OEM) for various on-and-off-road applications; and offers contract manufacturing services under the MWM brand to OEMs for the assembly of their engines. Further, the company provides retail, wholesale, and lease financing of products of its trucks and parts, as well as financing for wholesale and retail accounts receivable.
It markets its commercial products through an independent dealer network, as well as through distribution and service network retail outlets; and its reconditioned used trucks to owner-operators and fleet buyers through its network of used truck dealers. As of October 31, 2018, it had approximately 727 outlets in the United States and Canada, and 89 outlets in Mexico. Navistar International Corporation was founded in 1902 and is headquartered in Lisle, Illinois.
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IndustryManufacturing
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No. of Employees13, 994
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Website
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Jobs Posted228
