Job Description

Mileage reimbursements

Full Time M-F
Comprehensive Benefits Package including Paid Time Off, Healthcare and 401k
Professional Growth Opportunities / Tuition Reimbursement Options
Diverse, Community-based and FUN Work Culture
Fortune World’s Most Admired Companies
Opportunity to have Direct Patient Interaction and Build Relationships

It takes a village to care for our patients and as the Medical Office Assistant, you will be at the heart of all the action.  Our Medical Office Assistants work together as a team to facilitate the planning and organizing of all critical activities for our patients.  The patients we care for are some of the most complex patients in and need an excellent care team to help manage their complex chronic conditions.  The Medical Office Assistant works closely with our nurse practitioners, nurses, social workers, and dietitians to make sure our patients receive the highest quality care.

Essential functions of the Medical Office Assistant role includes:

Act in accordance with the DaVita, Inc. mission and values to deliver high quality care to our patients.
Assist the field-based house calls team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
Communicate directly with patients on a timely basis for all scheduling requirements.
Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.
Ensure that documents get to appropriate parties in a timely manner, without compromising confidentiality or patient privacy procedures.
Communicate authorization/denial for services to appropriate parties.
Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.

Qualifications of the Medical Office Assistant:

High school diploma or GED required
Experience in a medical office or hospital setting a bonus
At least two (2) years of experience in a professional office environment

Ability to work with and resolve confidential information and/or issues using discretion and judgment

Excellent verbal communication skills over the phone
Proficiency with Microsoft Office/Excel/Outlook
Patient engagement - candidates really need to be PATIENT-FOCUSED
Commitment to service excellence and patient satisfaction

Excellent verbal and written communication skills

* Full vaccination against COVID-19 or a medical/religious exemption is required.