Customer Care Lean Project Leader
Posted on: 22 Nov 2021
Shakopee, MN
Job Description
If you are a Lean professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Shakopee, MN location, you will provide project management expertise in the application of lean and/or six sigma tools to support the Measurement Solutions Customer Care organizational goals.
AS A CUSTOMER CARE LEAN PROJECT LEADER, YOU WILL:
Manage a variety of process improvement projects across Measurement Solutions centered around improving cycle times through system, automation, and process changes/enhancements.
Act as a Customer Care representative on America Enterprise Team to drive process improvements and Quality across the enterprise.
Combine experience and knowledge of lean/six sigma tools to analyze a wide range of problems and formulate solutions to business objectives.
Apply problem solving methodologies to drive organizational solutions across MSOL.
Apply lean expertise to create current and future state value stream maps of business processes throughout Customer Care.
Lead and facilitate discovery/workshop sessions to capture current state process flows, future state vision, and gaps that need to be addressed to reach future state.
Facilitate lean & kaizen events and use other lean tools to assist with future state planning.
Develop and execute Project Communication Plans, with accountability to effectively communicate project status to stakeholders, functional groups, and customers.
Act with customers in mind and capture business requirements needed to improve the quote to cash customer experience.
Provide lean support and project management across Measurement Solutions customer care organizations.
WHO YOU ARE:
You break down objectives into appropriate initiatives and actions. You persist in accomplishing those objectives despite obstacles and setbacks. You understand internal and external stakeholder requirements, expectations, and needs. You identify opportunities that benefit the customer. You seek ways to improve processes. You provide timely and helpful information to individuals across the organization. You create organization-wide energy and optimism for the future and give personal commitment to the vision.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
Bachelor's degree in Business, Engineering, or related field
5 years of related experience
Legal authorization to work in the United States
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
Project management and lean experience preferred
Willingness to become lean certified while in role
Emerson Electric Co.
St Louis, MO
Emerson Electric Co., a technology and engineering company, provides various solutions to industrial, commercial, and consumer markets worldwide. The company’s Automation Solutions segment offers products and integrated solutions, including measurement and analytical instrumentation; valves, actuators, and regulators; industrial solutions; and process control systems and solutions. It serves the oil and gas, refining, chemicals and power generation, pharmaceuticals, food and beverage, automotive, pulp and paper, metals and mining, and municipal water supplies markets.
The company’s Climate Technologies segment offers residential and commercial heating and air conditioning products, such as residential and variable speed scroll compressors; system protector and flow control devices; standard, programmable, and Wi-Fi thermostats; monitoring equipment and electronic controls for gas and electric heating systems; gas valves for furnaces and water heaters; ignition systems for furnaces; sensors and thermistors for home appliances; and temperature sensors and controls.
It also provides commercial and industrial refrigeration products that include reciprocating, scroll, and screw compressors; precision flow controls; system diagnostics and controls; and environmental control systems for use in medical, food processing, and cold storage applications. In addition, this segment offers air conditioning, refrigeration, and lighting control technologies, as well as facility design and product management, site commissioning, facility monitoring, and energy modeling services; and temperature management and monitoring products for the foodservice markets.
Its Tools & Home Products segment offers professional and homeowner tools, and appliance solutions. The company was formerly known as The Emerson Electric Manufacturing Company and changed its name to Emerson Electric Co. in 2000. Emerson Electric Co. was founded in 1890 and is headquartered in St. Louis, Missouri.
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IndustryEngineering
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No. of Employees87,500
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Website
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Jobs Posted742
