Job Description

American Express has been in existence for 165 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express colleagues are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity to become a participant and not an observer, and by using your unique skills and background you can help us deliver superior products and services to our shareholders, customers and colleagues.

The Global Commercial Credit (GCC) team vision is to “Provide the world’s best credit and underwriting experience every day”. GCC aims to strike the right balance between helping Commercial clients and customers in need through offering a range of financial advisory services, repayment programs and taking actions to mitigate risk to the company. The GCC Client Financial Solutions team manages portfolio-based workout efforts and  serves as a debt recovery team that provides our clients with both short and long term payment solutions.  

In this role, you will negotiate payments with Corporations/Businesses that have outstanding past due Corporate accounts with American Express. You will make outbound telephone calls, examine client’s financial situation, resolve queries related to balance and exposure with AmEx, and work to establish a resolution. As a Commercial Workout Analyst, you  negotiate  tailored solutions by asking probing questions and by reviewing cash flow and financial statements. The Commercial Workout Analyst is responsible for maintaining call quality and productivity and building positive relationships with clients. 

2 to 5 years' experience as a commercial collector 
Robust understanding of multiple business industries and ability to analyze business financial statements, including cash flow cycles.  
Strong active listening skills and the ability to probe for hidden information 
Strong organization and time management skills
Experience with Lexis Nexus preferred

Education:

A Bachelor's degree is preferred in a Business-related field (Finance, Economics, and/or Accounting). 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.