Job Description

American Express invites you to share your resume so you can be considered for future Senior Manager-level opportunities in the Global Merchant & Network Services Client Management Organization:

If you are ready for more than just a job, are not afraid of adopting challenges and setting and exceeding big goals, American Express invites you to apply for an opportunity in Client Management.

Global Merchant & Network Services (GMNS) brings together American Express' Merchant-and Network-related businesses including Global Merchant Services, Global Network Services, and Strategic Partnerships. Global Merchant Services is responsible for maintaining the relationships with the millions of Merchants, Global, National and Regional, that accept American Express, as well as through our third party acquirers and aggregator partners.

Our goal is to be an indispensable payments partner to our Merchants: simultaneously delivering differentiated products and services and driving revenue growth for both Merchants and American Express.

The role of the Senior Manager, Client Management offers the opportunity to use positive relationship management, consultative selling, critical thinking, and teamwork skills to drive incremental American Express spend, while working in a constantly evolving environment. This is an outstanding opportunity to supervise portfolios of key Merchants from across various industries and verticals.

Specific Responsibilities Include:

Strategy Development:

Uncover opportunities to drive spend on American Express products through creation of profitable deal constructs and innovative partnership opportunities at Global, National and Regional levels.
Develop and implement strategic account plans to grow American Express share and relevance; drive partner engagement and satisfaction; all while growing profitability.

Business Development:

Identify and build a pipeline of charge volume growth opportunities to increase profitability/ contribution margin of Merchant relationships.
Dependent on the specific account portfolio, lead contract signings, renegotiations and/or renewals, that deliver profitable and advantageous outcomes for American Express.
Consistently supervise and evaluate business results.

Relationship Management:

Cultivate and improve relationships across multi-level (C-Level, Finance, Treasury, Sales and Marketing) and if applicable to the specific portfolio, multi geographies/regions, to identify and implement solutions to grow and expand share.
Establish and use strong internal relationships and networks across American Express to effectively influence and complete growth plans.
Increase Merchant Happiness and engagement through deep strategic partnerships.

Minimum Qualifications:

Consistent track record to develop strong client/customer relationships and lead discussions with senior level partners to influence decision-making and get results.
Shown success in selling-in B2C and B2B programs and initiatives and uncovering new opportunities to grow revenue and share.
Ability to influence others and work collaboratively across teams to ensure flawless integration with key partners, including: Finance, Pricing, Risk, Marketing, Operations and Legal.
Validated consultative selling skills with a consistent track record to negotiate and close deals and get results on a timely basis.
Strong analytical skills with a focus on analyzing Merchant metrics to determine portfolio strategy / approach.
Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously, both autonomously and as part of a team.
Bachelor’s degree required.
Depending on the specific portfolio, this role may be phone-based, regional, or HQ based – travel may be required.