LP Customer Service Associate
Posted on: 16 Nov 2021
West Springfield, MA
Job Description
Responsibilities:
Provides prompt, courteous and knowledgeable service to internal and external customers
Engages customers, providing support and creating a positive shopping environment
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
Observes proper checkout procedures for customers and Associates
Communicates shrink-related concerns to Store Management and Loss Prevention
Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
Coordinates and executes shrink-related activities in partnership with Store Management
Supports and participates in store shrink reduction goals and programs
Promotes a culture of honesty and integrity; maintains confidentiality
Encourages Associate use of shrink reduction resources
Promotes safety awareness and supports maintenance of a risk-free environment
Follows through on commitments; accomplishes goals with minimum supervision
Adheres to all labor laws, policies, and procedures
Performs other duties as assigned
Requirements:
Excellent communication skills and sound judgment
Ability to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
0-2 years retail or security experience
TJX
Framingham, MA
The TJX Companies, Inc. operates as an off-price apparel and home fashions retailer. It operates through four segments: Marmaxx, HomeGoods, TJX Canada, and TJX International. The company sells family apparel, including footwear and accessories; home fashions, such as home basics, furniture, rugs, lighting products, giftware, soft home products, decorative accessories, tabletop, and cookware, as well as expanded pet, kids, and gourmet food departments; jewelry and accessories; footwear; and other merchandise.
It operates stores under the T.J. Maxx, Marshalls, HomeGoods, Winners, HomeSense, T.K. Maxx, and Sierra Trading Post names, as well as operates e-commerce sites tjmaxx.com, tkmaxx.com, and sierratradingpost.com. The company operates approximately 4,300 stores in the United States, Canada, the United Kingdom, Ireland, Germany, Poland, Austria, the Netherlands, and Australia. The TJX Companies, Inc. was founded in 1956 and is headquartered in Framingham, Massachusetts.
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IndustrySales/Retail
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No. of Employees270,000
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Website
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Jobs Posted15176
