Client Administrator
Posted on: 16 Jan 2021
Hoffman Estates, IL
Job Description
Job Description Req/Job ID: 1001139BR
Employing Entity: Transform SR Holding Management LLC
Employment Category: Regular, Full-time
Job Function: Finance/Accounting
Store ID: 24491: IN HOME SUPPORT CUST RELATIONS
The Client Administrator is responsible for Original Equipment Manufacture Warranty, Service Contract, Home Warranty, Installation and Delivery claims filing and reject recovery for their assigned clients.
Manages claim submission, payment discrepancy, charge backs and reject recovery for major clients and minor clients Job Requirements
* Manages client accounts by meeting with Clients and Internal Account Managers on a regular basis to ensure approval for payment received on all services rendered by Sears and A&E;
* Maintains and drives claim acceptance improvement that keeps overall profitability as the focus
* Identifies process improvement opportunities to improve claim efficiency and accuracy to assigned clients
* Ensures the integrity and accuracy of work processes by auditing completed and rejected claims that are worked by Senior Process/Recovery Claims Clerk with specific clients
* Assembles data, reporting, and recommendations on ad hoc analyses requested by client, unit management and other business management
* Presents, explains and discusses results of analyses concisely and effectively to drive fact-based decision making at all levels within the organization
* Interpret contract language, pricing and rules associated for acceptable claim submittal
* Support field operations by providing service order closure guidance that leads to acceptable claim
* Performs other duties as assigned
HomeServices
24491
Sears Holdings
Hoffman Estates, IL
Sears Holdings Corporation operates as an integrated retailer in the United States. It operates in two segments, Kmart and Sears Domestic. The Kmart segment operates retail stores that offer a range of products, including consumer electronics, seasonal merchandise, outdoor living, toys, lawn and garden equipment, food and consumables, and apparel; and in-store pharmacies. It provides merchandise under the Jaclyn Smith, Joe Boxer, Route 66, Cannon, Adam Levine, Levi's, Lands' End, and Craftsman labels; Sears brand products, such as Kenmore and DieHard; and Kenmore-branded products. As of February 3, 2018, this segment operated approximately 432 Kmart stores. The Sears Domestic segment operates stores that provide appliances, consumer electronics/connected solutions, tools, sporting goods, outdoor living, lawn and garden equipment, apparel, footwear, jewelry, and accessories, as well as automotive services and products, such as tires, batteries, and home fashion products.
It also offers parts and services to builders, developers, designers, and commercial and residential customers; parts and repair services for appliances, lawn and garden equipment, consumer electronics, floor care products, and heating and cooling systems; home improvement services, such as siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair; and protection agreements and product installation services. This segment provides merchandise under the Kenmore, DieHard, WallyHome, Bongo, Covington, Simply Styled, Everlast, Metaphor, Roebuck & Co., Outdoor Life, and Structure brands, as well as under the Craftsman, Roadhandler, and Levi's, brands.
This segment operated 547 full-line stores and 23 specialty stores. Sears Holdings Corporation was founded in 1899 and is based in Hoffman Estates, Illinois. On October 15, 2018, Sears Holdings Corporation along with its affiliates, filed a voluntary petition for reorganization under Chapter 11 in the U.S. Bankruptcy Court for the Southern District of New York.
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IndustrySales/Retail
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No. of Employees89, 000
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Website
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Jobs Posted4019
