Job Description

Position Summary...

What you'll do...

Regional Director - Optical - Walmart Health and Wellness

Not open for Remote, must be willing to relocate to Bentonville, AR

Oversees regional optical financials by

monitoring and evaluating financial performance for each market
develops plans to correct deficiencies in financial performance
ensuring regional financial goals are met

Oversees the adoption of optical service standards for the region by

aligning company goals with patient needs and expectations
recognizing and responding to trends in patient complaints
determining resolutions and establishing best practices to set consistent service levels
resolving patient service issues as needed

Ensures best patient experience by

holding Market Managers accountable for instilling a trusted optical care environment with professional, knowledgeable, and capable health care providers and associates
ensuring optical professionals develop a trusted and consultative relationship with patients while exercising a consistent standard of care

Oversees compliance with applicable state, federal and local laws and company policies by

analyzing and interpreting audit reports and safety controls to determine root cause of deficiencies
developing and ensuring implementation of best practices
overseeing safety, operational, and quality assurance reviews
ensuring training and guidance on the execution of company procedures and policies

Ensures implementation of business plans in multiple markets by

assessing changing industry needs and competitive market share
collaborating with market and regional management team to innovate and test methods that drive growth and productivity
evaluating trends in merchandise, finance, marketing, and optical operations
developing action plans to achieve sales and marketing goals and initiatives

Provides overall direction by

analyzing business objectives and customer needs
developing, communicating, building support for, and implementing business strategies, plans, and practices
analyzing costs and forecasts and incorporating them into business plans
determining and supporting resource requirements
evaluating operational processes
measuring outcomes to ensure desired results
identifying and capitalizing on improvement opportunities
promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps

recruiting, selecting, and developing talent
supporting mentorship, workforce development, and succession planning
leveraging the capabilities of new and existing talent

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by

integrating these values into all programs and practices
developing consequences for violations or non-compliance
supporting the Open Door Policy

Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by

sponsoring and leading key community outreach and involvement initiatives
engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives
supporting associate efforts in these areas.

Live our Values

Culture Champion

Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage

Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer

Customer Focus

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.

Focus on our Associates

Diversity, Equity & Inclusion

Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management

Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.

#LI-JR5

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Healthcare Management, Optometry, Business, Sciences, or related field and 5 years' experience in healthcare management or related area OR 7 years' experience in healthcare management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Multi-facility management, Supervisory experience