COLLECTIONS REPRESENTATIVE
Posted on: 8 Nov 2021
Moorestown, NJ
Job Description
The Case Worker will effectively locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Resolve issues of a non-routine nature as necessary. Perform skip tracing and contract observance functions to ensure compliance of all company, client, and Federal Regulations. Continually maintains the Taxpayer's case file with new or changed data.
1. Communicate with taxpayers in regards to the repayment of their delinquent taxes.
a) Initiate telephone and letter contact
b) Work with taxpayers, their accountants, and attorneys regarding tax debt and to collect penalties, interest, and fees.
c) Obtain delinquent tax returns.
d) Make required number of phone calls daily as determined by management.
e) Achieve assigned goals
f) Negotiate terms of deferred payment of outstanding tax liabilities
2. Maintain and Update the Taxpayers Case files
a) Review incoming correspondence and tax returns and take necessary actions.
b) Perform all account maintenance functions as necessary and in accordance with Taxation policy.
c) Maintain case files in the acceptable order.
3. Ensure all accounts are worked within client standards and State regulations.
a) Maintain file of 100 -- 200 accounts per case worker
b) Work within FDCPA, State and Federal regulations, and DMO Compliance Policies.
c) Document accounts accurately and in accordance with client specifications
d) File Certificates of Debt and forward cases to appropriate Taxation locations for further collection action; and request Warrants of Satisfaction.
e) Apply collections received to resolve tax deficiencies.
4. Perform skip tracing to locate delinquent taxpayers
a) Use skip-tracing tools to locate demographic information in the most efficient manner
b) Effectively communicate with 3rd parties to obtain location information
c) Profile accounts that are determined un-locatable or exhausted
5. Continue education, training in industry career development and flexible schedules
a) Attend training sessions given by manager or supervisor
b) Integrate information obtained thru training sessions and policy changes immediately into daily routine
MINIMUM REQUIREMENTS:
High School Diploma or G.E.D.
Four to eleven months of progressive work experience.
Passing Required Math Test
Passing marks on FDCPA and all New Jersey Department of Revenue testing
PC experience in a windows environment
Basic keyboarding skills
Navient
Wilmington, DE
Navient is a U.S. corporation based in Wilmington, Delaware, whose operations include servicing and collecting on student loans. Managing nearly $300 billion in student loans for more than 12 million debtors, the company was formed in 2014 by the split of Sallie Mae into two distinct entities, Sallie Mae Bank and Navient. Navient employs 6,000 individuals at offices across the U.S. As of 2018, Navient services 25% of student loans in the United States.
At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.
We provide asset management and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels.
For our employees we offer an entrepreneurial environment, rich with opportunity and reward.
Through our annual employee engagement survey, we learn what is most important to our employees and strive to align our offerings and work settings accordingly.
Navient employees have the opportunity to shape their career through active participation in goal setting and regular performance reviews and career path discussions.
We are a service-oriented, fast growing company, and invite you to join our talented and diverse team.
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IndustryAccounting/Finance
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No. of Employees6,700
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Website
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Jobs Posted157
