Exterior Services Team Lead
Posted on: 31 Oct 2021
Norristown, PA
Job Description
Job Summary:
The Team Lead will assist in the management of the day-to-day activities and performance of a service delivery team that meets and exceeds customer expectations. The Team Lead serves as a backup operational point of contact between client(s) and USM Account Management. This role is responsible for ensuring that subcontracted services are coordinated efficiently and effectively and for responding to customer service requests in a complete and timely manner. The Team Lead also assists in the training and development of other team members.
Essential Duties and Responsibilities:
Assign subcontractors to services, create/update work orders, manage subcontractor scheduling and performance of routine, periodic, and “on demand” services.
Assist in the training and development of a team of Facility Coordinators.
Resolve service and payment issues with subcontractors, triaging as necessary. Act as an additional resource for client(s), subcontractors, and internal partners to solve problems before they become escalations.
Build and maintain appropriate working relationships with client(s) and subcontractors. Demonstrate exceptional customer service.
Additional duties as assigned by management.
Qualifications:
HS Diploma. Some college preferred.
Minimum 2-3 years working in a high-volume, fast-paced customer service role. Experience in landscaping/snow removal or other facilities maintenance roles preferred.
Bi-lingual Spanish a plus.
Intermediate/Advanced proficiency in Microsoft Excel, Word, Outlook. Previous Customer Relationship Management (CRM) experience preferred.
EMCOR
Norwalk, CT
A Fortune 500® company with estimated 2019 revenues of $8.8B - $8.9B, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services.
A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by its planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.
EMCOR represents a rare combination of broad reach with local execution, combining the strength of an industry leader with the knowledge and care of 170 locations. The 33,000+ skilled employees of EMCOR have made the company, in the eyes of leading business publications, amongst the “World’s Most Admired” and “Best Managed." EMCOR’s diversity—in terms of the services it provides, the industries it serves, and the geography it spans—has enabled it to create a stable platform for sustained results.
The Company’s strong financial position has enabled it to attract and retain among the best local and regional talent, to undertake and complete the most ambitious projects, and to redefine and shape the future of the construction and facilities services industry.
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IndustryEngineering
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No. of Employees33,000+
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Website
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Jobs Posted1024
