Representative - Customer Service
Posted on: 28 Oct 2021
Suwanee, GA
Job Description
Job Description
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to sales counter with walk in and telephone inquiries.
Experience:
This is an entry-level position
Customer service experience is an asset
Education:
High School Degree or Equivalent
Skills/Requirements:
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel and e-mail
Data entry and typing skills
Working Environment:
Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Physical Requirements:
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.
Mental Requirements:
Employee required to organize and coordinate schedules.
Employee required to problem-solve.
Employee required to communicate with the public
WESCO
Dallas, TX
Since 1922, WESCO has grown and transformed from a division of Westinghouse Electric into an industry-leading Fortune 500 supply chain solutions company. We have relationships with thousands of reputable brands that serve the industrial, contractor, utility, and government markets. These partnerships assure our customers that anything they purchase from us will be proven, reliable, and top quality.
With 10 distribution centers and roughly 500 branches worldwide, we are a global strategic partner who efficiently and consistently supports our customers’ operations, wherever they are located.
We’re also procurement experts with a passion for service. With our integrated supply, eCommerce, and global account programs, we’re able and ready to help customers streamline their supply chain. We also use our One WESCO strategy to integrate our products, services, and supplier relationships into comprehensive solutions that can have a positive impact on their business.
We have capabilities and expertise to deliver the latest technologies, including:
Industrial networking
Intelligent buildings
Cloud computing
Alternative energy
Broadband communications
Critical infrastructure protection
LED lighting retrofits
Physical security
Here’s the bottom line: regardless of the task, its scale, or location, our experienced and enthusiastic team will help see it through. That hasn’t changed since 1922, and it never will.
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IndustryEnergy/Utilities
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No. of Employees9,100
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Website
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Jobs Posted75
