Customer Relations Manager
Posted on: 28 Oct 2021
Chamblee, GA
Job Description
Description
Dealership: L0492 Curry Honda Curry Honda
Are you a customer service professional who has the drive to perform, excel and improve constantly? Then this opportunity in automotive retail might be perfect for you!
We are part of the Lithia Motors family. The fourth largest auto dealership group in the country with over 260 stores. Lithia is about providing customers with an honest, simpler buying experience, all the while working in a positive team environment.
Responsibilities:
Leading CR process management at assigned stores by observing, installing, and training approved processes.
Call sales customers to follow up on their experience and satisfaction with their vehicle.
Listen to incoming calls and coach team members on improving their customer communication skills.
Provide assistance with administering Employee Satisfaction Survey programs.
Draft response letters to the DOJ as necessary.
Maintain a working knowledge of the Performance Dashboard.
Qualifications:
Excellent time management skills.
Available on Saturday.
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We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Lithia Motors, Inc.
Medford, OR
Lithia Motors, Inc. is an American nationwide automotive retailer headquartered in Medford, Oregon. It is the third largest automotive retailer in the United States. In 2015, Lithia Motors broke into the Fortune 500 list at #482, making it one of only three Oregon-based companies in the Fortune 500. This followed a year that saw the acquisition of the DCH Auto Group, one of the 10 largest dealer groups in the country, with 27 dealerships, before being purchased by Lithia Motors. In 2016, Lithia climbed to #346 and that same year made the Fortune 500 List of Top Ten Companies with the biggest jump in rank on the Fortune 500. As of 2018, Lithia is ranked #294 on the Fortune 500. Lithia employs more than 14,150 people in stores across the nation including Alaska and Hawaii. Lithia operates 180 stores in 18 states.
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IndustryAutomotive
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No. of Employees13,000
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Website
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Jobs Posted710
