Job Description

“I can be myself at work.”

You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world  ?  everything that makes you unique. We’re working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.

We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.

“I can influence my income.”

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).

“I can lead a full life.”

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
Access on-demand professional development resources that allow you to hone existing skills and learn new ones

COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we’ve transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate’s ability to work remotely.

“I can succeed as a Senior Leader of Journey & Digital Client Experience at Capital Group.”

As a Senior Journey & Client Experience Leader for Capital Group, you will be responsible for leading the digital customer experience (CX) strategy, day-to-day journey operations and longer-term build and implementation of digital CX initiatives. You will lead development for the holistic cross-functional views of the client journey to drive growth in our business and ongoing improvement in the client experience. You will serve as a key leader within our Digital Leadership team and a key business partner across the North America client and cross-client groups.  

There couldn’t be a better time to join the team, as we’re making significant investments to grow our business with an enhanced digital strategy, data, CRM, and point of sale tools and automation. You will join us at a formative stage as we continue to build out a connective client experience. You will have the opportunity to advance digital CX competency across the NACG in the areas of Journey mapping, client understanding, cx metrics, business process and culture aligned to Advisor, Institutional Clients and Investor Segments. Furthermore, your vision, strategic and leadership capabilities and discipline around driving execution will directly impact and shape how Capital Group goes to market from a digital client experience perspective.

 “I am the person Capital Group is looking for.”

You are a leader who builds and fosters diverse and inclusive teams; ensuring an environment where all associates can bring their true and best selves to work. You are comfortable leading Managers whom also manage others.

You have a high level of expertise (minimum 10-15 years’ experience) in digital marketing and direct experience in client experience design, journey mapping, marketing media strategy and development of digital strategy. Experience within asset management/finance is helpful, although not required.

You look forward to the opportunity to mentor more junior marketing talent, as well as sharing your expertise in foundational digital marketing topics (e.g., SEO, SEM, tagging, triggered emails), channels (paid, earned and owned), as well as experience in advanced marketing tactics (e.g., real-time decision-making, personalization at scale, including relevant key drivers and KPIs/measurement) with key internal partners.

You have expert knowledge/experience in marketing automation and other marketing technology/platforms, content & customer relationship management systems, data management and visualization, analytics, reporting, and/or tech stack architecture (e.g., Eloqua, Journey Builder, social listening tools, Adobe Target, reports from Adobe Analytics and Audience Manager).

You are skilled in translating business problems into searing marketing insights, developing strategies and managing execution of strategic projects.

You are a proven leader with a track record of working with agile teams in developing and executing differentiated, break-through digital client experiences across multiple channels.

You have the experience to operate in a high-impact role with strategic agility, taking an idea from ambiguous to operationally successful. Your pragmatic approach and ability to connect partners and drive connected experiences for internal and external stakeholders has driven your success in prior leadership roles.

“I can apply in less than 4 minutes.”

You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.

“I can learn more about Capital Group.” 

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.