Peer Coach (Bi-Lingual Candidates Preferred)
Posted on: 14 Oct 2021
Tampa, FL
Job Description
Essential Functions: * Receives inbound phone calls from individuals seeking social service referrals.
* Performs outbound calls to ensure quality of referrals provided.
* Conducts structured interviews to narrow down the team database so appropriate referrals are provided to callers.
* Regularly audits current database entries to ensure organization information is up to date.
* Researches Internet for community organizations and events to expand database entries.
* Identifies and communicates resource gaps in the database.
* Schedules transportation to doctor's appointments for select WellCare members.
* Performs concierge services such as updating addresses, searching for covered providers, requesting ID cards, setting appointment, and quotes co-pay amounts for a select population of WellCare members.
* Maintains a positive, empathetic, and professional attitude towards callers.
* Responds promptly to caller inquiries.
* Keeps record of caller interactions and accurately completes data entry into designated systems.
* Performs other duties as assigned
* Communicates and coordinates efforts with team as necessary
* Maintains strict confidentiality of member information according to HIPAA and WellCare policies.Additional Responsibilities:
Centene
St Louis, MO
Centene Corporation operates as a diversified and multi-national healthcare enterprise that provides programs and services to under-insured and uninsured individuals in the United States. The company’s Managed Care segment offers health plan coverage to individuals through government subsidized programs, including Medicaid, the State children’s health insurance program, long-term services and support, foster care, and medicare-medicaid plans, which covers dually eligible individuals, as well as aged, blind, or disabled programs. Its health plans include primary and specialty physician care, inpatient and outpatient hospital care, emergency and urgent care, prenatal care, laboratory and X-ray, home-based primary care, transportation assistance, vision care, dental care, telehealth, immunization, specialty pharmacy, therapy, social work, nurse advisory, and care coordination services, as well as prescriptions, limited over-the-counter drugs, medical equipment, and behavioral health and abuse services.
This segment also offers various individual, small group, and large group commercial healthcare products to employers and directly to members in the Managed Care segment.Its Specialty Services segment provides pharmacy benefits management services; health, triage, wellness, and disease management services; and vision and dental, and management services, as well as care management software that automate the clinical, administrative, and technical components of care management programs. This segment offers its services and products to state programs, correctional facilities, healthcare organizations, employer groups, and other commercial organizations. The company provides its services through primary and specialty care physicians, hospitals, and ancillary providers. Centene Corporation was founded in 1984 and is headquartered in St. Louis, Missouri.
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IndustryHealthcare
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No. of Employees47, 300
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Website
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Jobs Posted349
