Job Description

Job Requirements

Job Description:

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (31 seconds)

Primary Responsibilities:

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. 
Follows written risk and compliance policies and procedures for business activities.
Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels.
Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.
Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations.
Serves as a resource for less experienced staff, providing informal coaching as appropriate.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies.
Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.
Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits.
Maintains accurate and current claim file documentation throughout the claims process for complex claims.
Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.
Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs.
May act as an informal resource for team members with less experience.
Recognizes and solves obstacles that occurs in the claims process without supervisory approval.
May require limited travel to resolve claims and conduct in-person inspections.

Minimum Requirements:

High School Diploma or General Equivalency Diploma
2 years’ relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages.
Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.
Proficient knowledge of Xactimate or similar estimating platform.
Advanced knowledge estimating losses of moderate complexity.
Proficient knowledge of property claims contracts and interpretation of case law.
Demonstrated negotiation, investigation, communication and conflict resolution skills.
Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
Developing knowledge of residential construction.

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

Prior experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimsXperience
Experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)
Bachelor’s degree
Industry designations such as CPCU, AIC, SCLA (or actively pursuing)
Currently reside within or have the ability to self-relocate within  San Francisco-Oakland, CA
Xactimate Level 1 and/or Level 2 certification
Currently hold an active Adjuster License