Sr Scheduler
Posted on: 11 Oct 2021
Devens, MA
Job Description
What you will do
This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in regard to service delivery.
How you will do it
Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.
Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.
Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in regards to early or late anticipated arrivals.
Qualifications
What we look for
Required
3-5 years customer service
Excellent communication skills
High level of organization
Fleet scheduler or service coordinator
Strong with Excel
Minimum Qualifications/Skills
Three years customer service experience
Associates or Bachelors preferred
Experience working in a SimplexGrinnell District or in a fast paced work environment
Excellent written and communication skills
Use of ACE/Oracle systems preferred
Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
Johnson Controls
Milwaukee, WI
Johnson Controls International plc operates as a diversified technology and multi industrial company worldwide. The company operates through Building Technologies & Solutions and Power Solutions segments. The company designs, sells, installs, and services heating, ventilating, and air conditioning systems, controls systems, integrated electronic security systems, and integrated fire detection and suppression systems for commercial, industrial, retail, small business, institutional, and governmental customers; and energy efficiency solutions and technical services, including inspection, scheduled maintenance, and repair and replacement of mechanical and control systems, to non-residential building and industrial applications.
It also offers lead-acid automotive batteries for passenger cars, light trucks, and utility vehicles, as well as advanced battery technologies to power start-stop, hybrid, and electric vehicles. The company was formerly known as Johnson Controls, Inc. and changed its name to Johnson Controls International plc in September 2016. Johnson Controls International plc was founded in 1885 and is headquartered in Cork, Ireland.
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IndustryManufacturing
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No. of Employees122,000
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Website
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Jobs Posted2165
