TAM Case Specialist - Catalyst
Posted on: 6 Oct 2021
Oriskany, NY | Aurora, IL | Bloomfield, CT
Job Description
Role Value Proposition:
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion.
Key Responsibilities:
Handle intake calls for FMLA claims and other leaves while administering Family & Medical Leave Act standalone claims.
Adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures.
Complete eligibility decisions during intake call, gather pertinent data when necessary from employee or other supporting systems.
Promptly review new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision.
Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
Essential Business Experience and Technical Skills:
Required:
High school diploma
2+ yrs. Customer Service experience
Strong customer satisfaction focus
Preferred:
Bachelor’s degree
Strong attention to detail.
Working knowledge of FMLA/Disability/Leave procedures preferred
MetLife
New York, New York
MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company (MLIC), better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. The firm was founded on March 24, 1868 MetLife ranked No. 43 in the 2018 Fortune 500 list of the largest United States corporations by total revenue.
On January 6, 1915, MetLife completed the mutualization process, changing from a stock life insurance company owned by individuals to a mutual company operating without external shareholders and for the benefit of policyholders. The company went public in 2000. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia's Pacific region, Europe, and the Middle East. MetLife serves 90 of the largest Fortune 500 companies. The company's principal offices are located at 200 Park Avenue, New York City in Midtown Manhattan, New York City, though it retains some executive offices and its boardroom in the MetLife Building, located at 200 Park Avenue, New York City, which it sold in 2005.
In January 2016, the company announced that it would spin off U.S. Retail business, including individual life insurance and annuities for the retail market, in a separate company called Brighthouse Financial. They will maintain the MetLife name on MetLife Stadium. On March 6, 2017, the separated U.S. Retail business launched Brighthouse Financial – an independent company focused on life insurance and annuities.
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IndustryInsurance
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No. of Employees49,000
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Website
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Jobs Posted394
