Provides high quality customer service by processing customer service transactions efficiently and accurately and uncovering cross sell opportunities of bank products or referring customers to other areas of the bank.
Essential Job Functions
Processes customer transactions accurately of all deposits, transfers, withdrawals, and other transactions in accordance bank policies, procedures and regulatory requirements.
Identifies sales and cross selling opportunities and makes qualified referrals to specialist sales partners.
Performs outbound calls for service/sales follow up in support of MCCRM goals.
Education
High School Diploma or GED Required
Work Experience
Requires limited job knowledge of systems and procedures. Follows basic work routines and standards.
Typically does not require advanced education and requires no prior experience.
Skills
Good customer service skills that includes verbal and communication skills
Good knowledge of Bank deposit and credit products; regulatory requirements
Results driven
Good at building relationships, collaboration and team work
Good problem solving skills
New York, New York
BNP Paribas has been present in the United States since the late 1800s and currently has nearly 14,000 employees in North America. The region is a key hub for the Bank’s global network of 71 countries and over 198,000 employees.
BNP Paribas offers its clients a full range of services from investment and retail banking to asset management services. In the United States, the two core businesses of BNP Paribas mirror the Bank’s global organization: Corporate & Institutional Banking and Retail Banking & Services (comprised of Domestic Markets and International Financial Services).
Corporate & Institutional Banking provides capital markets, securities services, financing, treasury and advisory solutions. The Bank’s services are provided via four core business lines: Global Markets, Securities Services, Financing Solutions and Advisory. Clients are at the core of all of BNP Paribas’ services, and through developing and managing long-term relationships, our dedicated Coverage teams focus on enabling the Bank to provide integrated services to clients across a comprehensive range of products.
Retail Banking in the US includes both branch networks and a range of other specialized financial services. Bank of the West serves approximately 2 million household and business accounts through over 535 retail branch locations and dozens of commercial banking offices in 24 states.
We also offer integrated investment services available from BNP Paribas for private and institutional investors, including Asset Management and Real Estate services through Transwestern.