Job Description

When you can find a greater purpose in your work, your potential is limitless. That’s the mindset that drives our team at Homepoint, as we strive to support the American dream of financially healthy, happy homeownership.

Homepoint is a rising star in the mortgage industry with a culture that encourages community, caring, and open communication. What makes our team special is our people-first philosophy, as we empower and encourage our associates to speak up, become innovators and make impactful changes – no matter what position they hold within the company. 

Homepoint is one of the fastest-growing mortgage lenders in the U.S. – already the third-largest wholesale lender and a Top-10 correspondent lender. Founded in 2015, we are headquartered in Ann Arbor, MI and offer positions throughout the nation – many of which are remote. Our team has grown to include more than 3,500 associates and we service more than 400,000 customers nationwide. 

If you thrive in a fast-paced environment and are looking for an opportunity to grow and develop your career, then we have the perfect opportunity for you! 

The Delegated Correspondent Diligence Lead is responsible for supervising and overseeing all aspects of the Delegated Correspondent Diligence team.  This individual is responsible for leading and focusing on the diligence review process.  The Delegated Correspondent Lead will provide supervision and guidance to support the operational functions to ensure quality loans are acquired.

Responsible for overseeing the day to day performance metrics and reporting to management
Responsible for reviewing Service Level Agreements and ensuring compliance
Provide guidance, direction, and support for the team
Assist team with day to day functions based on workload and task allocation
Direct and lead the daily delegated correspondent process and procedures
Provide operational supervision that encourages superior customer service for out internal and external customers
Assign loans to delegated correspondent team and/or supervise self-assignment of loans for review
Provide training and support to the team or individuals as needed
Provide status of loan files and turn times expectations to sales production staff, internal and external customers as required and requested
Provide oversight of condition clearing in keeping to service level agreement for turn times
Field and answer all incoming questions from delegated correspondent operations and/or specific file issues to ensure immediate resolution for our internal and external customers
Cross train in other functional areas in the Correspondent Department
Act as primary contact for all internal and external users regarding correspondent functions and customer service/technical assistance requests
Monitor daily capacity and proactively report to manager as needed when capacity is under or over
Workload balance/capacity share with other teams as needed to ensure all work can be accomplished daily
Training and refresher training on any/all new processes and areas of concern to ensure a high level of quality reviews.  Maintaining acceptable quality control defect levels
Actively monitor process and procedures, checklists, and job aids to ensure they are accurate and up to date. Verifying any gaps or areas of improvement to the process and job requirements of the associates.

SKILLS & QUALIFICATIONS

Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members and external partners
Expert level written and verbal communication skills
Demonstrated proactive approaches to problem solving with strong decision making capability
Highly resourceful team player with the ability to be extremely effective independently
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
Forward thinker who actively seeks opportunities and proposes solutions
High School diploma required; Bachelor’s Degree preferred
Three to seven years of experience in a mortgage operations role required
Previous knowledge of loan operations
Minimum of 3 years supervisory experience