Job Description

Position Summary

Exercises independent discretion or judgment in handling property claims within designated level of authority. Also responsible for servicing assigned territory and may handle litigated claims.

This is a remote/work from home position and a company car will be provided.

The successful candidate will ideally service and work from home in Cuyahoga county. 
Candidates may be considered for Property Adjuster I or Property Adjuster II based on qualifications.

Duties and Responsibilities

Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates. Evaluates and makes recommendations regarding coverage of claims.

Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.

Documents claim files and submits final report to file for closure.

Identifies subrogation situations and initiates appropriate action.

Services assigned territory and brings assigned claims to conclusion.

Interacts with Agents and district sales managers on matters of mutual concern.

Handles property claims involving damages or coverage. May handle litigated claims, including negotiating with plaintiff attorney, or coordinates litigation with defense counsel as required.

Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.

Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.

Successfully completes Technical Learning Center Training within one year of hire date.

Participates on Catastrophe Team when required.

Competencies

Ability To Learn And Follow Procedures
Ability To Maintain Composure
Ability to Manage Complexity
Decision Making
Developing And Maintaining Relationships
Influencing Skills
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Planning And Organizing
Problem Analysis
Service Orientation
Stress Tolerance
Time Management

Qualifications

Minimum Required Education Equivalents:

•High School Diploma or GED and two years of related experience required; or
•High School Diploma or GED and successful completion of Smart Start Training Program required; or
•Bachelor’s Degree required

Willingness to pursue and complete Technical Learning Center Training required. Successful completion of AIC 33 and AIC 35 preferred. Incumbent must live in territory assigned unless a change is approved by the company. Position requires incumbent to serve on catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Willingness to obtain and

maintain any required licenses. Valid driver’s license and good driving record required.

Physical Requirements

Lifting 0-20 lbs; Often (20-50%)
Lifting 20-50 lbs; Often (20-50%)
Lifting Over 50 lbs; Often (20-50%)
Driving; Frequent (50-80%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Moderate (30-40%)