Service Administrator
Posted on: 5 Sep 2021
Duluth, MN
Job Description
We are looking for a talented Service Administrator to join our team specializing in service for our Sales and Service department.
In this role, you will make an impact in the following ways:
Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
Review work orders to ensure accuracy for invoicing and warranty.
Complete required training on a timely basis.
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
To be successful in this role you will need the following:
Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Prior experience in service & repair, or warranty related field preferred.
Excellent computer skills using multiple software platforms.
Ability to thrive in fast-paced environment with multiple priorities.
Cummins Inc.
Columbus, IN
Cummins Inc. designs, manufactures, distributes, and services diesel and natural gas engines, and powertrain-related component products worldwide. It operates in five segments: Engine, Distribution, Components, Power Systems, and Electrified Power. The Engine segment manufactures and markets a range of diesel and natural gas powered engines under the Cummins and other customer brands for the heavy-and medium-duty truck, bus, recreational vehicle, light-duty automotive, construction, mining, marine, rail, oil and gas, defense, and agricultural markets. It also offers new parts and services, as well as remanufactured parts and engines.
The Distribution segment distributes parts, engines, and power generation products; and provides service solutions, such as maintenance contracts, engineering services, and integrated products. The Components segment offers emission solutions; and turbochargers for light-duty, mid-range, heavy-duty, and high-horsepower diesel markets. It also provides air and fuel filters, fuel water separators, lube and hydraulic filters, coolants, fuel additives, and other filtration systems; and fuel systems for heavy-duty on-highway diesel engine applications, as well as remanufactures fuel systems.
The Power Systems segment offers back-up and prime power generators, controls, paralleling systems, and transfer switches, as well as A/C generator/alternator products under the Stamford, AVK, and Markon brands. The Electrified Power segment provides electric and hybrid powertrain systems; and battery modules, packs, and systems for commercial, industrial, and material handling applications. The company sells its products to original equipment manufacturers, dealers/distributors, and end users. The company was formerly known as Cummins Engine Company and changed its name to Cummins Inc. in 2001. Cummins Inc. was founded in 1919 and is headquartered in Columbus, Indiana.
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IndustryManufacturing
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No. of Employees62, 610
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Website
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Jobs Posted695
