Job Description

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a heavy case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

Starting your role from home, you’ll be provided virtual training and onboarding. You’ll eventually transition into a hybrid in-office schedule where work from home days are possible, when we are ready to open our offices. 

Duties & responsibilities (upon completion of training)

Determine coverage
Determine liability (who’s at fault for the damages)
Interview customers, claimants, and witnesses
Partner with appraisers/estimators to manage vehicle repairs
Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

Bachelor's degree or a combined total of five years of work experience and/or college education
Work or educational experience must include: 

Making decisions
Solving problems
Planning, prioritizing and organizing
Effectively communicating verbally and in writing
Customer service

Schedule: Monday through Friday with rotating Saturdays. Hours may be 8:00am to 5:00pm or 9:00am to 6:00pm

Compensation

For the first few months your pay rate will be $23.55/hour. Once you complete training and pass any necessary testing requirements, your pay will be $49,000/year
Gainshare bonus up to 16% of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance