Job Description

Opportunities with New West Physicians. Bring your passion for health care to New West Physicians in Colorado, a team committed to providing excellent service to every patient… every time. We’re not only one of the largest physician groups in Colorado with 21 offices throughout the Denver Metro area—we’re also part of Optum, a nationwide family of over 53,000 dedicated physicians working together to help people live their healthiest lives. That means we’re backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. New West Physicians has received national awards for providing high quality health care in Colorado.  It’s all possible because of our highly qualified, board-certified family practice and internal medicine physicians, hospitalists, cardiologists, gastroenterologists, psychiatrists, endocrinologists, neurologists, physiatrists, physician assistants, nurse practitioners – and more. If this sounds like the place for you, it’s time to take a closer look at New West Physicians and discover a path to your life’s best work.(sm)

The Receptionist greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs and schedules patients and visitors.  The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Primary Responsibilities:

Assist in answering incoming phone calls in a prompt and professional manner
Return calls as appropriate
Connect and disconnect answering service, and follow up on messages received from answering service
Assist in taking phone messages in a concise and complete manner
Ensure phone calls will not be left on hold for excessive periods of time
Assist “unscheduled” emergencies to the point that medically trained personnel may take over
Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record
Check patient’s balances and account status.  Refer to patient representative as needed
Assist patients with ambulatory difficulties
Verify all demographic and financial information on established patients
Obtain and receive information necessary for the preparation of a new patient record
Enter patient data in the computer, and scan the insurance card and driver’s license in Allscripts
Receive payments from patients and issue receipts including reconciling daily cash and cash drawer
Schedule appointments and verify prior to the scheduled time
Print schedule for physicians and other staff members one day in advance or more as requested
Other responsibilities as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High school diploma or GED
1+ years of customer service experience
Experience handling high volume of telephone calls and a multi-system phone line
Microsoft Office proficiency
Ability to handle cash and to count money at high volumes including mathematical computations

Preferred Qualifications:

Experience with electronic health records
Knowledge of medical terminology