Job Description

Senior Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Senior Collectors will resolve escalated and complex credit problems but may request assistance on highly sensitive accounts. The Senior Collector will contact customers regarding delinquent payments while also being the primary contact for our regional management team. Senior Collectors build relationships and partner with our branches throughout the US and Canada. Senior Collectors are also responsible for setting up and facilitating all monthly conference calls.

Sr. Collector

Manage set portfolio of accounts
Answer inbound phone calls from internal and external customers
Process payments with 100% accuracy
Make credit decisions by following set guidelines
Responsible for scheduling and facilitating monthly conference calls
1st level of escalation with a problem account
Primary point of contact for region
Refer customer disputes to field personnel for final resolution
Make payment arrangements on delinquent accounts  
Communicate professionally by email with internal and external customers
Escalate customer disputes and collections situations as necessary
Assist team in meeting inbound service level standards

Other duties as assigned

HS diploma/GED required
2+ years Credit & Collections experience
Handling inbound calls in a fast-paced environment
Computer experience in Word and Excel
Customer service skills
Professional written and verbal communication skills
Working successfully in a team environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.