Job Description

Job Description

Who are we looking for?

We are looking for enthusiastic, outgoing and internationally-minded people with an interest in technology, who are able to build strong relationships with our enterprise clients and who can excel in a fast-changing organisation. Prior enterprise account management and/or technical experience is highly desirable.

Responsibilities and Duties

Actively engage senior and C-level leadership, presenting our data on how to improve their software development processes. 

Collaborate with our clients to optimise performance then generate use case collateral to educate and influence the full client base

Solve clients operational challenges whilst keeping strategic goals in mind

Provide training as a product expert, at client sites and remotely, to ensure active usage of the product and reporting

Use BlueOptima’s reporting suite, and MS Excel and Powerpoint, to provide engaging insights 

Nurture existing enterprise clients for high retention and renewal, whilst identifying up-sell and cross-sell opportunities

Take a data-driven approach to customer usage and satisfaction using various KPIs and Metrics

Ownership of multiple clients, maintaining your activities within our CRM

Excel at solving clients' issues, requiring in-depth understanding of the product

Coordinate commercial and legal documents with clients

Qualifications

Qualifications and Skills

You will preferably have experience (1 year)  in a B2E or B2B environment and ideally in SaaS SMBs or start-ups. Bachelors and/or Master’s degree, for those without prior work experience, STEM or analytical discipline would be beneficial.

Key Skills

Goal-driven attitude to tackle big problems and deliver solutions for great customer experience in an enterprise setting

Aptitude and desire to become a subject matter expert in a technology field, with outstanding relationship building skills

Mature communication and interpersonal skills to deliver executive presentations in front of Fortune 500 C-Level clients

Good self-management and organisation to balance time across multiple clients

Drive and motivation to succeed in a high growth environment with opportunities to expand your skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why work for BlueOptima

- International team with informal and motivated culture.

- Opportunity to be an outstanding and visible contributor to the company's success.

- Annual company wide retreats (of which last year’s was in Cancun, Mexico).

- Freedom to create your own success story in a high performance environment.

- Free snacks and drinks in our modern Galvanize office.