Job Description

DescriptionAccountable to delivering sales plan through effective management/delegation of store and operational tasks and execute tasks as assigned and leadership tasks as delegated by the store manager.

Building High Performing Teams:

Attract, hire, develop, inspire and retain top talent
Coach, develop and maximize the success of all associates
Build schedules to maximize and leverage sales results
Set and reinforce clear and aligned selling expectations, performance, results and accountability with all associates
Build a team that works well together based on the needs of the store
Ensure onboarding and continued training of the associate team
Effectively and fairly manage performance as delegated by the store manager

Selling Effectiveness:

Lead and model the selling and customer experience standards
Lead selling efforts to meet selling goals during scheduled shifts
Ensure team communication; reinforcing that associates at every level are focused and accountable to selling
Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
Direct workforce management activities
Set the direction and goals for the day/shift when associates arrive for work
Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)

Telling The Brand Story:

Make good, fact-based shopkeeper decisions that keep the store full and abundant
Lead floorset execution and sustain Magazine direction to optimize business and bring the product story to life
Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
Lead consistent focus on delivering emotionally engaging customer experiences
Ensure implementation of company selling strategies
Lead, delegate and execute store standards and maintain a safe, inviting store appearance

Operational Excellence:

Direct inventory management activities
Manage controllable expenses
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution
of operational activities
Maintain policies and procedures
Incorporate Loss Prevention and safety messages into daily operations

* Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

Qualifications

Proven ability to drive sales results
Strong communication and ability to foster a customer focused selling culture
Able to provide in the moment coaching to associates
Availability for varied weekly shifts including weekend, closing and peak shifts
Prior sales management experience