Cisco Customer Success Specialist
Posted on: 6 Jun 2021
Williamsville, NY
Job Description
Who are we?
Ingram Micro, consistently voted one of Best Places to Work, is the world’s largest technology distributor. We touch about 80% of the technology being used in the world today, which means YES, we’ve probably touched some part of that phone or laptop you’re on way before you did! With operations in 56 countries and more than 33,000 associates worldwide, we generated $50 billion in revenue just last year! After 40 years in the industry, we’re continuing to expand our footprint and we’d love to expand it with you!!
How do you stand out?
If you enjoy talking to people and being a credible resource to others, we want you! If you are motivated by goals and like to win, we want you! If you have career aspirations and even a slight interest in technology, WE. WANT. YOU!!
Your Role:
As a Customer Success Specialist, you can expect to:
Develop a clear and concise understanding of the customer needs, strategies, and business goals.
Focus on ensuring Cisco customers successfully maximize the value they receive from our solutions.
Drive adoption, and positioning of solutions throughout all stages – Plan, Build, and Manage – of the Lifecycle inclusive of all Cisco offers.
Measure and report the impact of the offerings currently in place, so that the customer and Cisco have a common understanding of the value they are receiving toward achieving their expected outcomes.
Lead to the expansion of current solutions as new opportunities are identified.
Drive the successful introduction of the new solutions based on the customer expected outcomes.
Establish a common understanding with the customer for the ROI they are receiving from Cisco Solutions.
Receive Benefits such as Vision, Medical, and Dental coverage, Tuition Assistance, and 401k Match!
Total Compensation STARTS at around $45,000/yr (70% base + 30% commission variable)
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
What we need you to bring to the role:
At least a high school diploma (or equivalent), bachelor's degree preferred.
Minimum one year of previous customer service experience.
If you have business acumen and a strategic mindset, then you can do this job!
Also, internships and meaningful school project can count as experience, too!
Passion for Customer Care
Familiarity with Outlook, Excel, and Word is required
Excellent communication skills – You will be emailing and talking to our customers all the time!
Ingram Micro
Irvine, CA
Ingram Micro Inc. distributes information technology (IT) products; and provides supply chain and mobile device lifecycle services worldwide. The company offers IT peripherals, such as printers and scanners; digital signage products; CE products; AIDC/POS products; physical security products; components; and supplies and accessories. It also provides systems, including rack servers, tower and blade servers, desktops, portable personal computers, and tablets; and software products comprising business application, operating system, entertainment, security, storage, and virtualization software products, as well as middleware and developer software tools.
In addition, the company offers networking hardware, such as switches, hubs, routers, wireless local area networks, wireless wide area networks, network interface cards, cellular data cards, network-attached storage, and storage area networks; communication products that consist of voice over Internet protocol, communications, modems, phone systems, and video/audio conferencing; and network security hardware, including firewalls, virtual private networks, intrusion detection, and authentication devices and appliances.
Further, it provides mobile handsets, tablets, navigation devices, aircards, SIM cards, flash memory, and other mobile companion products; multi-vendor solutions; integration, marketing, financing, training and enablement, technical support, and inventory management services; and electronic commerce tools. The company sells its products to resellers of IT products and services through sales representatives. It has a strategic alliance with Microsoft Corp. to build, scale, and monetize cloud and digital services with the CloudBlue platform. Ingram Micro Inc. was founded in 1979 and is headquartered in Irvine, California. Ingram Micro Inc. is a subsidiary of Tianjin Tianhai Investment Co., Ltd.
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IndustryInformation Technology
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No. of Employees33,000
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Website
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Jobs Posted709
