Job Description

ABM (NYSEABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABMs comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title:Patient Services Manager - Food & Nutrition

Education:Associate Degree

Career Level:Manager

Category:Healthcare

Job Type/ FLSA Status:Salaried Exempt

Travel Required:None

Shift Type:N/A

Job DescriptionPosition Summary

Responsible for management of all aspects of the patient services operation. Assists the Food and Nutrition Services Director in giving direction, training, motivation and guidance to Food and Nutrition Services Associates to accomplish established standards to meet or exceed patient satisfaction. Position represents ABM Healthcare Support Services to the highest degree.

Essential Duties
* Maintains professional behavior consistent with the role, as well as maintain composure in difficult interpersonal situations.
* Knows who all their customers are and initiates and maintains positive relationships with them promotes a customer service mindset at all times with both internal and external customers. Responds to all requests from the customers with a can-do attitude. Follows up on requests with a sense of urgency.
* Initiates and maintains positive relationships with co-workers/associates in an effort to build a strong team. Communicates with other Nutrition Services Managers and staff members to ensure high quality food service for our patients.
* Develops, facilitates, and monitors the process for customer service and patient satisfaction improvement initiatives and suggest new methods that lead to better service. Identifies and implements changes as needed to ensure continual improvement in patient services to meet the departments patient satisfaction goal.
* Ensures all policies and procedures for Patient Food Service are implemented and maintained. Including proper operation of IT systems, e.g. CBORD and patient care system.
* Completes all required ABM Healthcare Support Services weekly and monthly reports in a timely manner presenting information to be submitted in a neat and professional format.
* Develops/coaches department associates to ensure fullest potential is reached by providing feedback, suggesting ways for them to improve skills or build relations with peers, hospital staff, patients and customers.
* Promotes and drives departmental TQM/Customer Service initiatives makes rounds with patients to assess if their meal service expectations are being met and implement service recovery as needed.
* Proactively report pertinent feedback to FNS Director in a timely manner.
* Directs staff on the proper of all supplies/equipment within the patient services area notifies maintenance of equipment in need of repair and/or works with outside contractor take corrective action as needed until equipment operable.
* Work in conjunction with buyer to order food, supplies and equipment as needed, staying within budget.
* Monitors training programs to ensure compliance and completion within given time frames conducts in-service training as required.
* Follows Universal Precautions/Infection Control Procedures.
* Demonstrates understanding of HIPAA Privacy Act maintains confidentiality of patient information.
* Actively participates in customer service improvement initiatives and suggest new methods that lead to better service.
* Works closely with Executive Chef to ensure continuous communication regarding the menu, costs and availability of products for the patient services operation.
* Develops and implements cleaning schedules, completes sanitation inspections and develops reports for FNS Director.
* Ensures temperature records for food, coolers and freezers are completed and filled per policy and procedure.
* Develops Patient Services staff schedules within budgeted master schedule. Monitors staffing daily ensuring all positions are filled moves staff/adjust schedules as needed to maintain service.
* Demonstrates ability to work and complete all job tasks for all kitchen and tray assembly positions, especially the automated operation (CBORD) works in absence of staff to maintain services, if needed.
* Assists in hiring and training new employees - interviews candidates for Patient Services positions.
* Ensures that all food items are visually inspected and tasted prior to the start of each meal patient meal service ensures proper action is taken if any items found to be below standard.
* Conducts daily shift huddles with patient services staff. Verifies all food temperatures, portioning and placement of items on trays.
* Monitors tray assembly (trayline/room service) operation, food production, sanitation and safety identifies problems and directs staff to corrective action to resolve and prevent reoccurrences.
* Ensures all opened/leftover food is stored properly.
* Is able to lead the department in the absence of the FNS Director.
* Performs other duties as assigned or requested.

Minimum Requirements:
* Associates Degree required. Bachelors Degree preferred.
* Three to five years supervisor/management work experience in a food service/healthcare environment.
* Remains current concerning sanitation guidelines.
* Completion of ServSafe Sanitation Certification Course preferred.
* Good communication skills both written and verbal.
* Able to accurately review and process data and attend to detail.

Location:Shreveport, LA 71103 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

California Consumers Notice http://www.abm.com/californiaprivacy