Job Description

ABM (NYSEABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABMs comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title:Special Projects Coordinator

Education:High School or GED

Career Level:Experienced (Non-Manager)

Category:Operations, Project Management

Job Type/ FLSA Status:Salaried Non-exempt

Travel Required:None

Shift Type:N/A

Job DescriptionGeneral Responsibilities

The Special Projects coordinator will be responsible and accountable for all aspects of the Voice of the Customer and customer experience enhancement program. Including the determination of product requirements, facilitation of program planning, tracking program costs and schedules, updates, and other communications to the program team and other stakeholders, and ensuring that the delivered customer experience design enhancements meet the customers expectations, quality, and functionality.

Essential Duties
* Assist with Customer Experience program manager for Special projects at Hartsfield- Jackson International airport
* Plans carry out thorough research and analyze data to determine the best approach and processes of information and collaboration with the airport stakeholders to improve our Customer Experience.
* Maintains ongoing balanced scorecard and analysis systems to provide continuing indicators to the senior management team to increase the non-aeronautical revenue.
* Analyze, reporting key metrics, and tweak strategy as needed to plan for new business arrangements through an Integrated reporting system and increase (ROI)
* Evaluating progress and making adjustments as needed to ensure that clients, internal or external, achieve their desired results
* Coordinate project activities, budgets, personnel and work with other departments to meet deadlines and project goals within set resources and under firm deadlines
* Supports cross-functional decision-making, including corporate and business unit strategy, enterprise model design, data strategies and insights, and optimization of data and decision support systems to enhance the customer success program.
* Partners with internal resources and vendors to establish and evaluate metrics and performance benchmarks.
* Synthesizes results and shares learnings across the organization - partners, colleagues, leadership, etc.
* Helps to develop new initiatives and opportunities based on an understanding of the needs of the business.
* Adept at translating customer insight into strategies and plans that differentiate the customer experience. Reduce barriers to great customer experiences through early risk assessments and implementation of mitigation strategies.
* Persuasive communicator to organizational leadership and peers to ensure timely change management that enhances customer experience at the airport.
* Understand and comply with applicable policies, procedures, rules, and regulations.
* Evaluating progress and making adjustments as needed to ensure that clients, internal or external, achieve their desired results
* Coordinate project activities, budgets, personnel and work with other departments to meet deadlines and project goals within set resources and under firm deadlines
* Assist the ADA coordinator in developing a transition plan if structural changes are necessary for achieving program accessibility.
* Manage all projects related to ADA, section 504, and Title VI compliance.

Minimum Requirements:
*

Specific Job Knowledge, Skill, and AbilityTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

* Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
* Ability to effectively present information, including in written form, presentations, and responses to managers, clients, customers, and the general public. Must also possess and utilize effective listening skills.
* Strong business acumen and critical/strategic thinking ability
* Strong communication skills
* Ability to juggle multiple priorities to meet deadlines in a dynamic environment
* Demonstrated track record of executing programs and driving measurable results
* Proven success in working in highly complex environments
* Demonstrated experience in developing/executing effective and innovative projects

Computer Skills

MS-Word, Excel, Powerpoint, MS Project, and MS teams

Adobe Captivate, and SharePoint.

SAP - Oracle -Customer PortalsEducation
* College degree in business administration or equivalent work experience. (Required)
Experience
* 7 years experience in projects , managing cross-functional teams
* Airports, Aviation, and Airline experience required
* Ability to work independently and make quick decisions
* Ability to work in a team environment
* Demonstrated skill of flexibility to respond to changing direction
* Knowledge of provisions of Titles I, II, III, VI, and section 504 of ADA.
Knowledge of evaluating public access to facilities and programs and services under ADA requirements
Overall



Must be 18 years of age or older.

Must submit to and pass a drug screen.

Must meet all requirements to receive the required airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.

Location:College Park, GA 30337 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

California Consumers Notice http://www.abm.com/californiaprivacy