Job Description

Healthcare isnt just changing. Its growing more complex every day. ICD – 10 Coding replaces ICD – 9. Affordable Care adds new challenges and financial constraints. Where does it all lead Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And thats what fueled these exciting new opportunities.
Who are we Optum360. Were a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, well leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
If youre looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. Its an opportunity to do

your lifes best work.

SM

The Patient Care Coordinator registers patients and provides information regarding hospital rules and regulations. Conducts interviews to obtain demographics and insurance information. Keys information into the Patient Registration System. Obtains appropriate signature on medical, legal and financial forms. Performs a variety of other clerical duties related to patients registration.
Positions in this function are responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic. Roles may vary based on the size of the clinic(s).

Limited work experience.
Works on simple tasks using established procedures.
Depends on others for guidance.
Work is typically reviewed by others.

Primary Responsibilities

Manages patient placement and bed board functions
Contacts insurance carrier(s) to obtain all information necessary for the successful billing of 3rd party payers (coordination of benefits, benefit coverage / limits, co – pay / deductible amounts, authorization, pre – certification and referral requirements etc.
Re – verifies insurance of recurring patients
Performs financial assessments and determines patients responsibility
Advises patient of all financial obligations
Communicates balance amounts, deposits and point of service payments
Prepares charts, registration forms, patient address or graph plates, etc.
Forwards required items to nursing unit / clinic / ancillary department
Answers telephone, maintains files, sorts mail and keeps inventory of supplies
Informs manager of all activities, needs and problems
Assists with data collection
Deals with physicians and other customers
Coordinates expiation documentation and manages patient valuables
Performs related duties as required

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications

High School Diploma / GED (or higher)
1 years of customer service experience
Proficiency with Microsoft Outlook (email and calendar)
Ability to work 30 hours per week, 3PM to 11PM include various days to include alternating weekends. Overtime and holidays as needed. Overtime and holidays as needed
If you need to enter a work site for any reason, you will be

required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications

Experience performing customer service in a medical setting
Experience with ICD – 10 codes
Fluent in English and Spanish

Physical and Work Environment

Will be required to navigate and walk throughout the Hospital and Emergency Room environmentUnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
You can learn more about all we are doing to fight COVID-19 and support impacted communities athttps://www.unitedhealthgroup.com/newsroom/addressing-covid.html


Careers with Optum360. At Optum360, were on the forefront of health care innovation. With health care costs and compliance pressures increasing every day, our employees are committed to making the financial side more efficient, transferable and sustainable for everyone. Were part of the Optum and UnitedHealth Group family of companies, making us part of a global effort to improve lives through better health care. In other words, its a great time to be part of the Optum360 team. Take a closer look now and discover why a career here could be the start to doing

your lifes best work.

SM

Diversity creates a healthier atmosphereUnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
KeywordsUHG, Northwell, Huntington, New York, NY, customer service, registration, hospital, ER, ED, Emergency, hiring immediately, #rpo

Requisition Number:934227

Business Segment:OptumInsight

Employee Status:Regular

Job Level:Individual Contributor

Travel:No

Country:US

Overtime Status:Non-exempt

Schedule:Full-time

Shift:Evening Job

Telecommuter Position:No