Analyst – Customer Experience
Posted on: 4 Jun 2021
Chicago, IL
Job Description
Customer Experience & Analytics
The Customer Experience & Analytics team empowers stakeholders with timely and relevant data driven insights to help run a more customer centric and dependable airline.
Job overview and responsibilities
The Analyst of Customer Experience will support the successful implementation of all Airport Experience initiatives as part of the larger Customer Transformation work being managed by Customer Experience. These iniatives span service, process, technology, and infrastructure improvements supporting a better customer experience in the airport. The Analyst will be responsible for working cross-functionally to ensure all efforts remain on track and assist with accurate tracking and execution of projects and new initiatives in the Airport Operations space.
Coordination of project teams to ensure successful implementation of airport experience initiatives
Leadership updates and executive level presentations to keep sponsors informed of progress
Assisting with implementation and change management efforts to ensure sucessful roll-out of initiatives at airports
Ensure accurate tracking and reporting of initiative milestones and spend against budget
Required
BS/BA degree
Airport Operations, project management principles
Strong analytical skills
Ability to work with cross functional groups
Strong relationship building skills
Problem resolution and communication skills
Ability to motivate, drive vision and provide leadership
The ability to lead stakeholders through complex planning and implementation of initiatives
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Knowledge of other internal business groups
Project management experience
Experience in data mining tools (Brio, SAS, EDW, etc)
United Airlines
Chicago, IL
United Continental Holdings, Inc. (formerly UAL Corporation) is a publicly traded airline holding company headquartered in the Willis Tower in Chicago. UCH owns and operates United Airlines, Inc. The company is the successor of UAL Corporation, which agreed to change its name to United Continental Holdings in May 2010, when a merger agreement was reached between United and Continental Airlines. Its stock trades under the UAL symbol.
To effect the merger, Continental shareholders received 1.05 shares of UAL stock for each Continental share, effectively meaning Continental was acquired by UAL Corporation; at the time of closing, it was estimated that United shareholders owned 55% of the merged entity and Continental shareholders owned 45%. The company or its subsidiary airlines also have several other subsidiaries. Once completely combined, United became the world's largest airline, as measured by revenue passenger miles. United is a founding member of the Star Alliance.
UCH has major operations at Chicago–O'Hare, Denver, Guam, Houston–Intercontinental, Los Angeles, Newark (New Jersey), San Francisco, and Washington–Dulles. Additionally, UCH's United is the largest U.S. carrier to the People's Republic of China and maintains a large operation throughout Asia. UCH uses Continental's operating certificate and United's repair station certificate, having been approved by the FAA on November 30, 2011.
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IndustryAviation
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No. of Employees93,000
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Website
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Jobs Posted156
