Product Engineering / Product Field Engineer
Posted on: 3 Jun 2021
Poughkeepsie, NY
Job Description
Your Role and Responsibilities
The product engineering / product field engineer supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations. Product engineering works with Development, Engineering Test, RAS (Reliability and Serviceability) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Product Engineering provides support to Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies. Responsibilities of this role include using a number of problem reporting tools such as Rational ClearQuest and Salesforce. People in this role perform break-fix support, critical situation support, customer impact event repair action analysis and field engineering change support. They participate in Early Ship Programs in preparation for Post GA (General Availability).
This particular position will be to support the area of the Mainframe associated with the Channel Sub System, device attach, Power Subsystem and communication networks associated with those areas for the IBM Z Brand Mainframe platform as part of a team of experts for current and future products. Software background is helpful and knowledge of networks and SYSPLEX design is desired to be of immediate assistance to the team. Off shift coverage will be required as part of a normal rotation.
This is also a great opportunity to leverage your technical knowledge to design and develop solutions which range from web services to web applications to backend systems to create productivity aids as well as data analysis tools for general team usage.
Attributes:
Programming skills in various languages
Good problem solving skills
Good communication skills
Teamwork a must
Required Technical and Professional Expertise
Required:
1+ years’ experience with channels and channel attached devices including network analysis
1+ years’ experience with TCPIP, SAN (Storage Area Network) and IO Devices
1+ years’ of programming skills in one or more object-oriented languages such as Python / Java/C# or C++
Knowledge of power subsystems– power supplies, distribution power thermal cooling and mechanical enclosures
Strong problem-solving skills
Technical writing experience
Preferred Technical and Professional Expertise
Knowledge and some experience troubleshooting customer problems with environments consisting of complex software/hardware stacks
Knowledge and some experience with call flow and support organizations
Knowledge of logical partitioning (ZCEC)
IBM
Armonk, New York
International Business Machines Corporation operates as an integrated technology and services company worldwide. Its Cognitive Solutions segment offers a portfolio of enterprise artificial intelligence platforms, such as analytics and data management platforms, cloud data services, talent management, and industry solutions primarily under the Watson Platform, Watson Health, and Watson Internet of Things names. This segment also offers transaction processing software for use in banking, airlines, and retail industries.
The company’s Global Business Services segment offers business consulting services; delivers system integration, application management, maintenance, and support services for packaged software applications; and finance, procurement, talent and engagement, and industry-specific business process outsourcing services. Its Technology Services & Cloud Platforms segment provides project, managed, outsourcing, and cloud-delivered services for enterprise IT infrastructure environments; technical support, and software and solution support services; and integration software solutions. The company’s Systems segment offers servers for businesses, cloud service providers, and scientific computing organizations; data storage products and solutions; and z/OS, an enterprise operating system.
Its Global Financing segment provides lease, installment payment plans, and loan financing services; short-term working capital financing to suppliers, distributors, and resellers; and remanufacturing and remarketing services. International Business Machines Corporation serves financial services institutions, airlines, manufacturers, and consumer goods and retail companies. The company was formerly known as Computing-Tabulating-Recording Co. and changed its name to International Business Machines Corporation in 1924. The company was incorporated in 1911 and is headquartered in Armonk, New York.
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IndustryInformation Technology
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No. of Employees350,600
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Website
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Jobs Posted4684
