Job Description

ABM (NYSEABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABMs comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title:Manager of Patient Sitter Services

Education:High School or GED

Career Level:Manager

Category:Operations

Job Type/ FLSA Status:Salaried Exempt

Travel Required:None

Shift Type:N/A

Job Description

Position Summary

Provide professional, courteous and compassionate Patient Observation Services for patients, visitors, and guests while meeting the standards outlined by TJC, HPS, and the Hospital. Manage and coordinate all activities related to the POA operation. Proactively assign qualified POAs to monitor patient safety and satisfaction while communicating with clients and staff members in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned.

Primary Duties

Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively monitoring each POA while observing patients.
Manage and coordinate all activities related to the POA Operation.
Recommend measures to improve performance, guest satisfaction and increase efficiency.
Administer Corporate Service Standards and Hospital Service Expectations.
Maintain established policies, procedures, objectives, quality assurance, safety and environmental and infection control.
Recruit and hire qualified applicants for each position ensuring adequate staff to meet operational requirements.
Ensure on-going training, promotions, performance reviews, driving evaluations, employment termination, and disciplinary measures are administered according to policy and procedure.
Ensure quality assurance and management visibility at all times to maintain high standards of quality, reliability and safety.
Motivate and persuade team members to provide exceptional service.
Coordinate POA movement and transition from shift to shift and room to room. Assign patient to POA based on experience level.
Ensure established dress code, immunizations, and hygiene guidelines, including being properly identified are consistently applied and followed.
Act as liaison with client and hospital administration for communication of and preparation for peak and off-peak POA demand (i.e. Holidays or excessive appointment days). Reports to Nursing Supervisors daily.
Prepare schedules and compile payroll data. Review daily POA observation sheets and provide client copies.
Ensure labor and expenses are managed within budgetary guidelines.
Conduct in room inspections and suggest functional improvements.
Monitor POA competencies and training to prevent accidents and employee injury claims.
Promptly investigate claims, providing support whether denied or approved.
Investigate guest complaints and communicate resolution.
Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary.
Performs other duties as assigned or requested.

Minimum Requirements:Able to act independently and make accurate decisions with exceptional focus on attention to detail.
High degree of ability controlling flows of traffic and valet lanes.
High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location.
Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.
Ability to calculate and balance numbers rapidly and accurately.
Understand and respond appropriately to basic customer and employee inquiries.
Ability to analyze and solve problems,
Must maintain confidentiality of patients, visitors, staff and guests.
Ability to operate equipment in assigned area.

Qualifications

Proven ability to manage, train and develop a team.
Prior medical and management experience
Proven experience building and maintaining professional working relationships.
Proven background managing multi-task operations
Ability to implement policies and procedures.
Experience preparing and/or maintaining a budget.
Good communication skills both written and verbal.
Must be able to meet health requirements such as TB test, Hepatitis screen, MMR, etc.
Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
Ability to operate a standard and automatic transmission, if required.

Location:Tampa, FL 33614 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

California Consumers Notice http://www.abm.com/californiaprivacy