Job Description

Dealer Connectivity and Data Services Product Owner

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

Working within our Marketing, Sales & Service organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We’re looking for insightful individuals with the marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. If you have an audience-first mindset, join us and be the eyes, ears and voice of Ford.

This position reports to the Dealer Connectivity & Data Services (DCDS) Product Line Owner. The Product Owner represents Ford business stakeholders, defines the characteristic of the product, owns and prioritizes the product backlog for IT. The Product Owner also represents DCDS to the Ford business community. This is a global position.
 

What you’ll be able to do:

As Product Owner, you will be responsible for all Dealer Management System (DMS) data and processes for Service Process and CRM globally.

Collaborate cross functionally with Ford internal teams (i.e. Ford Customer Service Division, Consumer Experience, Parts, Service &Logistics) and with Ford vendor partners to identify and implement data services
Build and maintain a backlog of work for the facing IT Product Teams
Prioritize and de-prioritize to meet long and short term strategic objectives
Work closely with IT Product Manager for Release Planning and work prioritization
Attend daily stand-ups and backlog grooming sessions with IT Product Teams
Ensure data is used in a way that does not violate Dealer Data Share Agreements or local privacy laws
Support development of data services through requirements gathering and use case development with facing business and IT
Act as a consultant to the internal and external Business Partners as needed
Promote DCDS awareness in various forums across the company

The minimum requirements we seek:

Bachelor’s degree
5+ years of experience with Dealer Transactional Data
5+ years of experience in Analytical Tools & Environments (Teradata, Sequel, Alteryx or Hadoop)
5+ years of  experience with basic database Query language

Our preferred requirements:

Bachelor’s degree in Computer Science
Understanding of Ford Customer Service Division and dealer operations
Dealer Management Systems Knowledge
Parts and Logistics or PS&L Basic Knowledge
Fundamental knowledge of IT processes and systems
Understand of basic relational data concepts
Ability to interact with and lead IT resources
Ability to handle many projects simultaneously
Comfortable working in “white space” with ambiguity while keeping a strategic mentality

What you’ll receive in return:
As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

If you have what it takes to help us redefine the future of mobility, we’d love to have you join us.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Visa sponsorship is not available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.