Job Description

Position Summary

Under moderate supervision, performs basic claims/zone support activities.

Hours will be 8:00am – 4:30pm to begin, with the possibility of 9:00am – 5:30pm rotation in the future

The Hiring Manager will also consider candidates for Claims Support Specialist II; level of position offered will be based upon the depth and breadth of selected candidate’s experience and qualifications 

Duties and Responsibilities

Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes. Orders supplies and schedules/coordinates meetings. Greets and directs visitors to appropriate personnel.

Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.

Provides customer service support during weather events including CAT loss reports and other CAT support duties. Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation. Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis. Assist with follow up calls and other claim file support as needed.

Greets, screens and directs visitors to appropriate personnel.

Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services. Assists personnel with various activities including accessing and verifying policyholder information. Sets follow ups as appropriate for completion of support activities.

Duties and Responsibilities (cont'd if applicable)

Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required. Handles all inquiries with customer service as a priority.  Enters new loss report information and updates claims documentation.

Handles claims related financial transactions including transfers, recoveries, and recodes for claims files as needed.

Assists with special projects as required.

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.