Job Description

Are you a passionate, creative storyteller who uses critical insights and trends to manage and evolve corporate communications strategies, content, channels, and programs to drive employee and stakeholder engagement? Do you want to influence and develop strategies and work for a global fintech company on a high-performing team at the forefront of global payments and compelling new product propositions? Join Western Union as a Global Internal Communications Manager.

Motivated by our values: purpose-driven, globally-minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

You’ll be responsible for strategic communications planning and content development that drives business priorities and can be distributed through various internal and external communications channels across functions and regions. We’ll be looking to you to develop internal content and communications strategies to support the company’s vision, strategic plan, and other strategic initiatives while managing end-to-end execution, including evaluation and measurement. Develop a strategy for creative storytelling to share Western Union’s story both inside and outside Western Union across internal, external, and social media channels. Establish and manage strategic, enterprise-level, and cross-functional communications plans. Build an editorial board and process to coordinate and deliver key content through a quarterly communications calendar – aligning with an external master calendar of activity, in addition to internal engagements. You will work collaboratively with the Global Social Team to identify opportunities for employees to share content via LinkedIn.

Evolve standard work and processes to support communication effectiveness and efficiency across regions and functions (Embed WU Way lean techniques to drive efficiencies and assess and measure on an ongoing basis the effectiveness of the internal communication programs). Manage and deliver key communication deliverables (e.g., global newsletter, videos, podcasts, broadcast communications. Coordinate, support, and execute large and small events for employees and senior leaders (e.g., all-hands meetings, panel discussions, podcasts, etc.). Develop and regularly report on key performance indicators to demonstrate the impact of communications strategy. Keep up to date with internal communications tools and trends to heighten employee engagement. Partner across functions and regions to drive consistent and aligned messaging across the enterprise. Previous experience of lean and agile working methodologies is also desirable.

For this pivotal role, you will ideally have a proven ability to work effectively with individuals in multiple departments and countries. Have shown exceptional written and verbal communication skills, strong organizational and planning skills, with the ability to handle multiple tasks simultaneously. Should be flexible and able to evaluate situations quickly and act decisively. You will have exhibited ability to work with senior executives. A history of working in a fast-paced environment. Experience with Microsoft Teams (desired but not required). Willingness to travel within the United States and, occasionally, internationally. Degree preferred or equivalent work experience. Minimum of 5 years of experience in journalism, corporate communications, media relations, marketing, or a related field.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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