Job Description

Job Description:


American Red Cross/ Development Operations Specialist

Do you want to make a difference? Join The American Red Cross, the worlds largest humanitarian network. For over 100 years The American Red Cross has been a leader in the nonprofit world. In order to support our many humanitarian efforts, our organization depends heavily on the support of our generous donor population. We participate in many donor-focused fundraising activities including identifying, cultivating, soliciting and stewarding individual donors and philanthropists, as well as corporate and foundation partners across the country. The funds we receive provide unrestricted support to our Chapters, helping us fulfill our mission to provide relief to victims of disaster and help people prevent, prepare and respond to emergencies in our communities. As a result, we are always looking for proactive and mission-driven fundraisers with an established track record of increasing philanthropic support.

Job Summary:

Participates in developing funding growth for the region through data analysis, systems training, reporting, data hygiene and strategic implementation of gift processing procedures. Support volunteers who perform data entry to support regional development team.

Responsibilities:

* Understands and utilizes multiple data and reporting systems to access data and reports to support the development team. Coordinates gift processing for the region and ensures gift processing procedures are followed and understood which can include collaborating with the business operations ensure accurate execution of check processing and bundling procedures.
* Reviews gift reports to identify needed gift adjustments and/or gift linking requests to support accuracy of regional revenue and fundraiser credit per the national credit guidelines.
* Coordinates data hygiene updates to support the quality of data in the CRM and other data systems including creating new accounts, requesting account merges and making other needed updates in the CRM and/or requesting updates through submission of data support cases.
* Supports portfolio updates in CRM by transferring accounts/contacts to the appropriate relationship manager as determined by regional leadership. Ensures portfolios are reflected in CRM per the approved portfolio for each role as defined by regional and divisional leadership.
* Inactivate and add new accounts in Salesforce as directed by regional leadership.
* Understands and analyzes key national reports. Assists regional leadership in analyzing regional activity and performance.
* Provides data to regional development leadership to support operational reviews and other initiatives as directed.
* Monitors upcoming and past due solicitations and gifts and proactively shares information to regional development team to ensure data is updated appropriately.
* Utilizes the CRM (Salesforce FRF) platform to support fundraising leadership and field fundraisers.
* Assists with onboarding of new fundraisers in the region and serves as the primary systems trainer for new hires.
* Educates the users on new functionality and/or changes in the CRM. Provides ongoing training to regional development team on CRM and other development data systems/reports. Serves as the liaison to key national contacts for the CRM, other data systems, gift processing and research through a relationship with the national Data Manager assigned to region and other national contacts as needed. Supports tracking large budgeted monthly gifts, as reflected in the revenue budget to support regional forecasting. Support volunteers who perform data entry and data-related projects for regional development team.

Qualifications:

Education: Bachelors degree or combination of education and experience, which would provide an equivalent background.

Experience: Minimum 3-5 years of proven experience and documented success in fund development or equivalent experience.

Management Experience: Preferred 6 months -1 year supervisory experience.

Skills and Abilities: Ability to relate well and work effectively with multiple constituencies and audiences. A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation. Leadership ability with exemplary interpersonal, verbal, listening and written communication skills. Partners internally and externally with others to develop the organization; open, friendly and comfortable with diverse groups; networks effectively and establishes long-term relationships with the community. Works successfully on teams and strives for optimum results; resolves conflict; promotes cooperation, commitment, momentum and pride; puts success of team above own interests. Ability to manage multiple priorities with strong skills in planning and problem-solving. Capable of directing and working effectively with donors, volunteers, staff and committees in a wide range of activities while under pressure and/or deadlines.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



The American Red Cross is a diverse nonprofit organization offering its employees professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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