Veeva Vault Administrator
Posted on: 18 May 2021
Bridgewater, NJ
Job Description
This position will primarily support Veeva CRM Vault (Promomats) related activity for brand teams for Sanofi. Candidate will collaborate closely with brand marketing teams to gather and develop specific brand team Vault requirements, working in conjunction with the Veeva CRM team to create roadmaps and release cycles to support the overall system, manage individual project timelines, and develop/execute/monitor KPIs. Candidate will also be responsible for releasing all media to production in accordance with established SOPs.
Essential Job Duties and Responsibilities:
System administrator for the day-to-day administration of Veeva CRM Vault.
Provide training support for the brand teams and other home office business units in the development, communication and training of Veeva CRM Vault changes or enhancements as well as Sanofi’s CRM Vault SOPs.
Auto-Package brand Content such as speaker presentations decks, training reference materials and Rep Triggered Emails developed for field training use according to established SLAs and timelines.
Assist in creating and updating Approved Email content for brands in the Veeva Bee Editor.
Work with the vendor for any major issues/bugs in the application.
Coordinate with the vendor for Veeva product releases.
Champion configuration change requests on lifecycles, workflows, security settings, objects, document types/subtypes, etc.
Should understand the integrations well and work with the support teams for any issues.
Monitor alerts and troubleshoot critical production issues impacting end-users, including system unavailability and data integrity issues.
Oversee and participate, as needed, in User Acceptance Testing.
Implement policy directives and instructions to manage information through its life cycle for all relevant media.
Provide support to developers during regular code releases.
Lead the yearly SOP review and updates.
Work directly with the support teams to bring open help desk issues to a resolution by triage and monitoring progress.
Assist with internal and external audits including compliance.
Create and update standard compliance reports and alert brands of upcoming content expiration monthly.
Qualifications:
B.A. /B.S. Degree
Prefer Veeva CRM Vault (Promomats) experience & Veeva CRM/Salesforce.com Administrator experience
Prefer candidates who are certified in Veeva CRM Vault Administration.
5+ years experience in the biotech / pharma space
Experience with system and application monitoring
Experience in managing vendors and business partners
Technical proficiency with analytics systems and Excel, PowerPoint, and Word applications
Excellent Oral & Written Communication Skills
Able to work self-supported (to produce documents and take action independently, with low level supervision)
Preferred Qualifications:
Veeva CRM Admin Certification
Veeva CRM Vault Certification
Sharepoint experience
Sanofi Genzyme
Cambridge, MA
As the specialty care global business unit of Sanofi, we are focused on rare diseases, rare blood disorders, multiple sclerosis, oncology and immunology. More than 30 years since we began, we remain just as committed to and passionate about advancing therapies that offer hope to patients and families.
Our approach is shaped by a long history of developing highly specialized treatments and forging close relationships with physician and patient communities. Founded as Genzyme in Boston in 1981, we rapidly grew to become one of the world’s leading biotechnology companies, recognized for our pioneering development of treatments for rare genetic disorders and our innovative contributions to medical science and biomanufacturing.
Genzyme became part of Sanofi in 2011. While continuing to focus on rare diseases, we also established ourselves as a leader in the field of multiple sclerosis. In 2016, our focus expanded to include Sanofi’s programs in oncology and immunology. In 2018, with the acquisitions of Bioverativ and Ablynx, we further expanded our focus to include rare blood disorders, bringing deep expertise in hematology.
Our ambition is to be the industry leader in specialty care. We currently provide more than 25 treatments to patients globally, with many potential new therapies being studied in clinical trials and in Sanofi laboratories.
Driven by our commitment to patients, we strive to develop strong relationships with our patient communities, listening to their perspectives so that we can truly understand their needs. These collaborations continue to guide and motivate us as we work to push the boundaries of medicine and technology to develop new and better therapies where none existed before.
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IndustryBiopharmaceuticals
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No. of Employees14,000+
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Website
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Jobs Posted207
