Customer Service Agent
Posted on: 9 May 2021
Austin, TX
Job Description
Seeking a Customer Service Representative to work at our Austin Airton- Air Conditioning and Heating location.
Key Roles and Responsibilities:
The ideal candidate will be answering phones and helping to schedule customers or assist them with other inquiries.
Provides customer services relating to sales, sales promotions, installations and communications.
You will be on the phone directly with customers and prospects a minimum of 15-20% of your day(s).
Take incoming and make outbound calls, process credit cards, offer service plans, schedule appointments, process refunds.
Data entry including: Utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Outbound customer phone calls in limited situations. This will typically be following up on permits and inspections but can be related to rescheduling services for customers.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Develops organization-wide initiatives to proactively inform and educate customers.
Develops improvement plans in response to customer surveys.
Requirements:
3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
Excellent written communication, as you will be corresponding with Customers.
Working knowledge of technology systems, especially Microsoft Windows operating system Office (Word, Excel, Outlook).
Direct Energy
Houston, TX
Direct Energy is one of North America's largest retail providers of electricity, natural gas and home and business energy-related services with a history of impressive growth. Acquired by Centrica plc in 2000, Direct Energy has steadily grown to approximately 4,000 employees serving over 4 million customers in North America. We're backed by and are a wholly owned subsidiary of Centrica plc with over 25 million customer accounts mainly in the UK, Ireland and North America through strong brands such as British Gas, Direct Energy and Bord Gáis Energy. Centrica is financially strong and is traded on the London Stock Exchange under the symbol CNA.
The North American Headquarters are located in Houston, Texas, with regional offices across the U.S. and Canada, Direct Energy operates in 50 US states, the District of Columbia and eight Canadian provinces.
Direct Energy is one of the largest residential energy retailers in North America based on customer numbers.
Direct Energy Business is one of the largest commercial and industrial retail energy providers in North America, serving more than 240,000 business customers.
We provide the insights our customers need to make smarter decisions, be more efficient, reduce their energy use, and potentially save money.
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IndustryEnergy/Utilities
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No. of Employees4000+
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Website
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Jobs Posted102
