Customer Service Professional - Financial Services
Posted on: 26 Apr 2021
Houston, TX
Job Description
About the role
As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion, and knowledge to solve problems and the work you do every day is the heart of AIG’s business. We want to hear from you today if you can:
Generate energy, excitement, and passion around AIG products! You are aware and have a deep understanding that AIG provides a customer service experience to our customers that is industry leading. You will be the first point of contact for our customers and respond to case inquires related to status, selected data changes, required forms information, documenting all inquiries, and any necessary corresponding actions.
Provide loyalty-building service to customers by answering a high volume of incoming calls with a high degree of accuracy and speed, while consistently meeting key department performance metrics. We need quick and effective problem solvers who can execute on action items effectively to deliver impactful solutions.
Effectively communicate policy information and company procedures to all customers.
Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.
Set up your own home office and work remotely (until our office re-opens) with minimal frustration and supervision. Tools and equipment are provided. Your self-motivation, dependability, and responsibility is expected.
What we are looking for
Customer Service Professionals that are action oriented, high energy, personable, empathetic, and have a genuine desire to help our customers.
Proven customer service experience with call center experience preferred.
Advanced interpersonal skills. Proven ability to interact successfully with internal/external customers.
Excellent communication skills, both oral and written.
We need advanced computer knowledge. Proficient with MS Office and strong professional typing skills required.
Ability to learn new software applications, open to experimentation with digital tools, and researching with an analytical and curious mind will be our A+ digital savvy candidate.
Ability to work successfully in a structured fast paced team environment which means your day will go by fast. You must be able to manage multiple tasks at one time.
Perform all financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools.
Availability to work different shifts (Your shift is determined by business need). Hours of operation are Monday-Friday, 7am-8pm for Greenspoint and 8am-6pm for Allen Parkway.
High School Diploma or GED from an accredited institution required/some college preferred.
AIG
New York, New York
American International Group, Inc. provides insurance products for commercial, institutional, and individual customers in North America and internationally. The company’s General Insurance segment offers general liability, environmental, commercial automobile liability, workers’ compensation, excess casualty, and crisis management insurance products, as well as various risk-sharing and other customized structured programs; commercial, industrial, and energy-related property insurance; and aerospace, political risk, trade credit, portfolio solutions, surety, crop, and marine insurance.
It also provides professional liability insurance products for a range of businesses and risks, including directors and officer’s liability, mergers and acquisitions, fidelity, employment practices, fiduciary liability, cyber risk, kidnap and ransom, and errors and omissions insurance. In addition, this segment offers personal auto and property insurance, voluntary and sponsor-paid personal accident, and supplemental health products; extended warranty insurance products; and travel insurance products.
Its Life and Retirement segment offers variable annuities, fixed index and fixed annuities, and retail mutual funds; group mutual funds, fixed annuities, and variable annuities, as well as individual annuity and investment products, and financial planning and advisory services; and term life and universal life insurance. This segment also provides stable value wrap products, and structured settlement and pension risk transfer annuities; and corporate- and bank-owned life insurance and guaranteed investment contracts. This segment sells its products through independent marketing organizations, independent insurance agents, financial advisors, direct marketing, banks, wirehouses, and broker-dealers. The company’s Legacy Portfolio segment offers legacy insurance products. American International Group, Inc. was founded in 1919 and is headquartered in New York, New York.
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IndustryInsurance
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No. of Employees49,600
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Website
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Jobs Posted661
