United Airlines

ScrumMaster

Posted on: 25 Apr 2021

Chicago, IL

Job Description

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Technology/IT

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities 

The ScrumMaster plays a key role in the definition, development, implementation, and ongoing improvement of Agile practices (with an emphasis on Scrum) within the organization. This role will facilitate sprint planning, retrospective, and daily activities related to stand-ups and sprint burn down; as well as maintain relevant metrics that help the team see and understand their progress during a sprint.  This role owns and resolves identified impediments.

The ScrumMaster will help build an environment where continuous deployment/ improvement of the development process is the focus and everyone’s common goal is to deliver outstanding software as fast as possible to our customers. The ScrumMaster will be responsible for leading the continual Agile transformation and practices as well as promoting accountability and transparency across all levels of the organization.

Serve as a senior team member, responsible for facilitating the adoption, implementation and sustainability of Agile processes, principles, and practices  
Lead the scaling of Agile from team level to enterprise level
Act as a change agent and as part of the team of Coaches leading and supporting teams and individuals in their Agile journey
Be able to make decisions and independently drive any aspect of Agile rollout at a team and management level
Provide high-touch and hands-on team guidance, support, and coaching in close coope
Perform ongoing assessments of the teams’ Scrum maturity to inform ongoing support decisions
Advise on dependency management techniques between internal teams and third parties, release managers, or between Agile teams
Quickly establish collaborative partnership with key stakeholders and build trust to ensure leadership buy-in across both Business and IT
Become a strategic partner in organizational roadmapping and structuring to drive increased ROI, greater adoption and higher transformation success
Foster speed, innovation and encourage continuous improvement

Required 

Bachelor’s Degree
5+ years of IT experience
3+ years of experience as a ScrumMaster, Product Owner or Agile Coach
Experience working on mixed methodology program (Scrum interfacing with Waterfall from a dependency perspective)
Experience in creating training materials and sharing knowledge at different levels
Experience working as an Agile Coach /  ScrumMaster across multiple teams that are both local and remote (2-3 time zones difference)
Scrum practices
Familiarity with common Agile practices
Proven ability in building effective partnership with diverse groups in multiple locations/environments
Aptitude for learning and using technology for both teaching and action research
Servant Leader – Must be able to garner respect throughout the organization at all levels
Thought Leader – Must challenge status quo and grow every day. Must be able to build trust and earn respect at all levels within the company
Communicative and facilitative – Must be able to communicate well with all levels of the organization from Scrum team members to executives
Must be able to lead and demonstrate value-add principles to a team in a collaborative way
Influence employees at all levels
Assertive – Must be able to ensure Ag
Must be legally authorized to work in United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position  

Preferred

CSM/CSPO Certification or PMI-ACP

United Airlines

Chicago, IL

United Continental Holdings, Inc. (formerly UAL Corporation) is a publicly traded airline holding company headquartered in the Willis Tower in Chicago. UCH owns and operates United Airlines, Inc. The company is the successor of UAL Corporation, which agreed to change its name to United Continental Holdings in May 2010, when a merger agreement was reached between United and Continental Airlines. Its stock trades under the UAL symbol.

To effect the merger, Continental shareholders received 1.05 shares of UAL stock for each Continental share, effectively meaning Continental was acquired by UAL Corporation; at the time of closing, it was estimated that United shareholders owned 55% of the merged entity and Continental shareholders owned 45%. The company or its subsidiary airlines also have several other subsidiaries. Once completely combined, United became the world's largest airline, as measured by revenue passenger miles. United is a founding member of the Star Alliance.

UCH has major operations at Chicago–O'Hare, Denver, Guam, Houston–Intercontinental, Los Angeles, Newark (New Jersey), San Francisco, and Washington–Dulles. Additionally, UCH's United is the largest U.S. carrier to the People's Republic of China and maintains a large operation throughout Asia. UCH uses Continental's operating certificate and United's repair station certificate, having been approved by the FAA on November 30, 2011.

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