Job Description

Summary

At BOK Financial, our success starts with our incredible talent, and we are looking for an IT Application Manager to lead and manage our technical resources. This is an opportunity to become involved in some major transformative projects and quickly make an impact. Bring your passion for team building, technical support, and development. It’s an exciting time to join us!

About the Role

Without the expertise and dedication of our IT Application Managers, we would not be able to deliver superior services and products to our customers. This role offers an opportunity to leverage your existing skillset and become grounded in management practices and the BOKF culture. You will lead all activities within a critical Infrastructure and Operations organization, managing an amazing team that supports the IT Service Management and Automation (ITSMA) platforms. You will oversee all aspects of systems analysis, design, development, maintenance, and enhancement – predominately for ServiceNow and secondarily for our enterprise job scheduling platform (AWA - Automic Workload Automation). You will mentor, architect, troubleshoot, and code within an agile and innovative culture.  

What You Can Expect

You will lead the organization within the five pillars of IT: 1) Strategy 2) Project Execution 3) Financial Planning 4) Process Improvement and Governance 5) Talent. Your goals and objectives will tie-back directly to these pillars. You will be part of an exciting and on-going digital transformation within BOK Financial with a long-term focus. Your role will be to solve problems, empower others, envision and achieve change, and positively impact the organization. Additionally, you can continue to develop as a leader in this role, or develop a diverse background managing teams across the bank by leveraging internal career advancement opportunities. The decision is yours!

Team Culture

Our team is committed to delivering the best IT solutions for our lines of business. We collaborate with other IT members, as well as our business partners. It is a fast-paced, ever-changing yet fun environment with a number of new exciting initiatives.

The mission of IT is to “Enable Business Success and Create Raving Fans.” We do this through our shared quest to continuously improve while simultaneously optimizing our applications and processes. We are a determined, smart, and collaborative group that is eager to welcome you to the team.

How You'll Spend Your Time

You will formulate and define specifications and modifications for the ServiceNow and AWA platform in terms of business needs and applying that to Enterprise organizational objectives and provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining.
You will provide coding standards and review of content provided by extended development team to ensure compliance with those standards.
You will calculate current business practices with emerging technology and recommend relevant process enhancements and products that anticipate or complement corporate direction.
You will evaluate platform performance, isolate and debug software problems, and make recommendations for problem resolution.
You will team with others as a subject matter expert for the ServiceNow application.
Within the ServiceNow platform, you will implement modules and other third-party integrations and applications used within the environment.
You will transform business needs from the customer into tangible items within ServiceNow, from using modules available to the platform or creating new modules while directing and helping complete detailed documentation for workflows and services implemented within ServiceNow.
You will anticipate and identify issues inhibiting goal attainment of assigned unit/area and develop and implement corrective actions.  
You will contribute to the development of annual business application system plans and ensure application systems are developed in a way that aligns with architectural standards and practices.
You will apply your business acumen to help facilitate meetings and provide solutions to ensure the successful execution of projects.
You will be a unit representative in mergers and acquisitions and operational conversations, serve on committees relative to technology, products, and equipment, and participate in study and review of proposals and design of new products.
You will be a thought leader within the IT Client Services leadership team, while also participating as a contributor to the ServiceNow User Group.
You will interact with third-party partners, helping to negotiate key contract agreements for the systems within your area of responsibility.

We'd Like to Talk to You

TEAM BUILDER:  Your ability to listen, collaborate, respond, coach, and provide constructive feedback will set your team up for success.
COMMUNICATION:  You’ll need exceptional verbal and written communication to express yourself clearly and concisely to internal and external clients, including C-level audiences.
ORGANIZATION:  You will need to be efficient to handle multiple requests and prioritize your work.
TECHNICAL SKILLS:  Because you are the Manager, it is vital to be tech-savvy. You will need to be able to understand the systems you support, integrations, and how it affects all sides.
RELATIONSHIP BUILDER:  You must be able to relate to any audience and build trust by leveraging strong interpersonal skills and a high level of integrity.
RESULTS ORIENTED:   You show initiative as you focus on the desired deliverables, while meeting and exceeding your goals.
PROBLEM SOLVER:  You are able to track and solve complex problems in a variety of situations and function effectively in rapidly changing or uncertain conditions.

Education & Experience Requirements

Minimum ten years of experience as an analyst or developer with three plus years of hands-on experience developing and maintaining multiple ServiceNow instances.
Bachelor's degree from an accredited college/university or a minimum eight years equivalent work experience.
ServiceNow System Administration Certification and ITIL Certification is preferred.
Ability to customize workflows, Business Rules, and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.