Job Description

Customer Experience Coordinator-TJ Maxx Boca

Brand: TJ Maxx

Location:

Boca Raton, FL, US

Employment Type: Part-Time

Employment Status: Regular

Functional Area: Stores

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Job Summary:
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

Responsibilities:

* Role models exceptional customer service
* Creates a positive internal and external customer experience
* Promotes a culture of honesty and integrity; maintains confidentiality
* Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
* Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
* Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
* Addresses customer concerns and issues promptly, ensuring a positive customer experience
* Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
* Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
* Provides and accepts ongoing recognition and constructive feedback
* Partners with Management on Associate training needs to increase effectiveness
* Ensures adherence to all labor laws, policies, and procedures
* Promotes credit and loyalty programs during customer interactions
* Supports and participates in store shrink reduction goals and programs
* Promotes safety awareness and supports maintenance of a risk-free environment
* Performs other duties as assigned

Requirements:

* Available to work flexible schedule to support business needs, including nights and weekends.
* Strong understanding of merchandising techniques
* Capable of handling multiple tasks at one time
* Strong organizational skills with attention to detail
* Ability to respond appropriately to changes in direction or unexpected situations
* Team player, working effectively with peers and supervisors to accomplish tasks
* Strong communication skills
* Ability to train others
* One year retail and 6 months of leadership experience.

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Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami
Job Segment: Merchandising, Front End, Retail, Technology