Job Description

Job Description

Purpose:

The Service Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility, and increase customer convenience and maintaining an orderly service parking area. In addition a more concierge service approach, the service porter will also assist with home deliveries for service clients.

Duties and Responsibilities:

Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location

Determines if customers coming into service have an appointment. Records customers name, VIN, tag number, mileage, and existing vehicle damage (walk around)

Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up

Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation

Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business

Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service

Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot

Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.

Drives vehicles to and from service lane, service stalls, and parking lot as needed.

Makes key tags for vehicles

Maintains a professional appearance

Performs other duties as assigned

Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

All applicants must be authorized to work in the USA

All applicants must perform duties and responsibilities in a safe manner

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All your information will be kept confidential according to EEO guidelines.

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