Job Description

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving peoples issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (within Global Operations) manages the human expertise required for the integrity and experience of our community and business. If you like helping people, Global Operations is for you.

The Quality Systems Project Manager will be responsible for leading complex, high cross-functional projects to completion. This individual provides operational thought leadership and project management to the design and implementation of quality measurement systems and tools. These systems are used to evaluate Facebook's effectiveness of our review work.

In this role, you will work closely with individuals and leaders in global operations, product, engineering, design, research, data engineering, data science, policy, and Outsourcing teams.The measurement systems/tools you create and optimize with these cross-functional partners will influence priorities and define success for internal stakeholders, outsourcing partners, and Facebook as a company.

Quality Systems Project Manager Responsibilities

* Deeply understand the architecture and integration points of Facebook's community support processes, products, and policies.

* Partner with cross-functional teams to develop and launch new quality program initiatives that enable Facebook to improve the integrity and effectiveness of its quality systems.

* Analyze existing quality processes and tools to provide recommendations for improvements, and partner with engineering teams to implement change.

* Research new and innovative methods to measure and improve quality.

* Manage complex, cross-functional projects and deliver high-quality solutions.

* Utilize self-starting, intellectually curious, and creative behavior while executing through ambiguous scenarios.

* Travel overnight internationally when needed (<25%).

Minimum Qualifications

* 6+ years of experience initiating and driving projects to completion with minimal guidance

* 3+ years of experience doing business process analysis

* 3+ years experience working in an Operations, Analytics, Product, or equivalent team

* Demonstrated track record in successfully managing ambiguous, ambitious, strategic, and operationally complex projects with cross-functional teams

* Experience using data to influence business decisions

* Content creation and presentation skills including experience building and delivering executive leadership content

* Experience leveraging knowledge and skills across multiple projects and stakeholders to drive change, influence teams and deliver initiatives

Preferred Qualifications

* 3+ years experience working with technical teams on driving solutions/projects

* 1+ years of experience working with SQL

* Experience communicating with a variety of audiences

* Experience being open and collaborative in a cross functional team environment

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.