Job Description

Description

Description

As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues and

communities in which we do business. Citizens Bank is an established and successful financial services company with a

branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive

and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound

and stable work environment while delivering to our customers.

This inside sales position will be responsible for generating sales of home lending products including mortgage, home

equity loans and lines of credit through leads and applications obtained through, but not limited to, the retail branch

network, internal phone and web referrals and other internal direct to customer campaigns. Through timely and

responsive customer contact; needs based selling techniques; and by adhering to all applicable quality and service

guidelines, meet production and customer satisfaction targets. Ensure follow up and follow through with both Internal

and External customers is occurring with a sense of urgency. Meet and exceed established department service level

agreements.

Qualifications

Qualifications

- BA /BS degree or equivalent experience

- 4 years of sales experience in financial services

- 3 years of current Mortgage and Home Equity experience

- Ability to work independently and successfully in a team environment

- Experience working in a call center environment

- Superior organization and time management skills

- Demonstrated ability to handle multiple tasks efficiently in fast environment

- Effective written and verbal communication skills essential

- Capable of delivering results within specified timeframe

- Proficient PC skills, including MS Office experience

- Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to

successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.