Home Shopping Department Manager
Posted on: 13 Apr 2021
Vail, AZ
Job Description
Job Description
General Summary: To manage the Safeway.com department on a day-to-day basis to ensure a consistently first class service is maintained for all customers throughout the day. Responsible for ensuring that the processing/delivery of customers orders are completed to standards and within set timelines, and also selects submitted orders. Responsible for ensuring a high standard of customer service throughout the department.
Key Responsibilities include, but are not limited to:
* Provide excellent customer service while complying with company policies and procedures: dealing efficiently and effectively with customer's request for information, questions and complaints.
* Responsible for staff schedules, training and reviews within the department.
* Responsible for tracking the department budgets and Key Performance Indicators.
* Ensure all equipment is used according to the company standard and manufacturers guidelines in order to ensure safety and minimize damage
* To complete all management checks highlighting areas of risk and training needs, and ALL training with in the department.
* Preferable for the Department Manager to be competent in PC skills
* Ensure all daily/weekly routines are adhered to including the completion of the department logbooks to demonstrate due diligence with regard to legal compliance.
* Deal with customer service issues, questions and complaints to a satisfactory conclusion for all customers
* Communicate with drivers/Customer Service Center to ensure customers receive excellent customer service
* Work with other department's in-store to ensure effective communication of out of stocks and quality of products.
* Ensure the correct loading of vans
* Communication with Operations Managers regarding driver issues (i.e. scheduling/customer service)
* Conduct team meetings to communicate company information, policy changes, department metrics, etc.
Qualifications:
* Demonstrates strong communication and leadership skills
* Demonstrates the ability to train teams of people
* Demonstrate excellent motivation and team working skills and is capable of working both on their own and as part of a team
* Planning and organization skills are required to ensure customer orders are completed/delivered on time
* Expected to give/receive information regarding customer orders. Communication is vital to handle customer questions and work effectively with Customer Service Center
* Knowledge of Safeway is highly desirable
Albertsons
Boise, ID
In 1939, Joe Albertson, a former Safeway district manager, took $5,000 he saved and $7,500 he borrowed from his wife’s Aunt Bertie, and partnered with L.S. Skaggs to open his first Albertsons store on 16th and State Streets in Boise, Idaho. Joe knew the keys of running a really great store, and it was all about working hard for the customers: give them the products they want, at a fair price, with lots of tender, loving care. Joe was innovative, too. He had one of the first in-store magazine racks in the country along with a scratch bakery and fresh ice cream made in-store. He worked hard, seven days a week, on his vision to build his company, and through his inspiring work ethic and tireless
determination to run the best store, the first store thrived. Just two years later, he had opened two other stores in neighboring communities and grew the fledgling company’s sales to over $1 million by the end of 1941.
Today, Albertsons operates as a banner of Albertsons Companies, one of the largest food and drug retailers in the United States. With both a strong local presence and national scale, the company operates stores across 35 states and the District of Columbia under 20 well-known banners. Albertsons Companies is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2017 alone, along with the Albertsons Companies Foundation, the company gave nearly $300 million in food and financial support. These efforts helped millions of people inthe areas of hunger relief, education, cancer research and treatment, programs for people with disabilities and veterans outreach.
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IndustrySales/Retail
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No. of Employees267,000
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Website
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Jobs Posted12969
