Job Description

Job Description
Position Summary

Passenger Service Supervisor is responsible for the direct oversight of a Mobility Assistance, Guest Services work team/area on an a high profile airline account on a designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met. Customer Service, Hospitality or Guest Experience is a plus. Previous Airport/Airline background is also desirable, but not required.

Essential Duties

Must have Customer facing experience.

Achieve operational performance and functional service activities.

Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.

Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.

Ensure all call-offs are covered.

Accommodate increased / decreased client staffing requests.

Represent ABM by participating in client briefings and communicating with Client representatives on a frequent basis regarding operations.

Manage daily schedules, including employee lunches and breaks.

Maintain daily shift report for managers.

Perform basic administrative and payroll functions (as required).

Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.

Effectively coach, counsel and discipline employees.

Conduct Safety and Quality audits.

Responsible for the movement of personnel between checkpoints.

Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.

Set positive, professional example for workforce.

Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Perform other duties as assigned.

*Job duties may be modified at any time.

Minimum Requirements

* High School Diploma or GED
* One (1) year previous supervisor experience preferred.
* Passenger Service experience a plus.
* Must be 18 years of age or older.
* Must submit to and pass a drug screen.
* Must meet all requirements to receive required airport SIDA badge and Customs Seal, including successful completion of a background check and ten-year work history.