Job Description

Job Description
Application Specialist - Accounting

Position Summary:

Be able to train and provide customer support to the accounting and service software(s) for the ABM Franchising Group. Must be able to travel to provide onsite training for implementation and/or spot training. Must be comfortable working in a fast-paced environment.

Essential Job Functions and Responsibilities:

* Deal directly with customers either by telephone, electronically or face to face.
* Properly vet support calls to understand the customer needs. Once understood, must be able to effectively communicate resolution.
* Provide timely and accurate responses to customers.
* Follow standard operating support procedures to meet customer expectations and maintain support standards.
* Understand, in depth, the business processes supported by the Business Systems applications
* Ensure continuity of the business processes supported by one or many applications / services.
* Identify faults and issues and recommending appropriate paths to resolution and fixing as appropriate.
* Answer job cost accounting questions related to the proprietary accounting software.
* Must be able to review, reconcile, and analyze Financial Reports.
* Ability to backup support manager by setting up and assigning cases in a timely fashion in support tracking software.
* Conduct Business Systems trainings in multiple formats such as: Classroom, Online, and/or by phone.
* Conduct onsite training as needed by franchisees.
* Must be able to Implement proprietary accounting and software package.
* Develop course content for Continuing Education Conference
* Develop online training courses for the universities.
* Develop classroom training for business systems classroom training.
* Contribute to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability.
* Ensure that applications and related services are documented and kept current.
* Assist with software development for accounting and service platform. This includes spec writing, testing, documentation, and development of educational content.

Analytical, Communication, Time Management and Other Skills:

* Customer service: orally, written and typing. Ability to communicate effectively with customers and maintain positive attitude and good organizational skills.
* Read, speak, and understand English.
* Uses sound judgment and skill to successful identify and resolve problems.
* Flexibility in the working environment. Demonstrates follow-up skills.
* Prioritizes regular workload, special tasks and concurrent projects; allocates time and resources to ensure that work is completed accurately and efficiently within established time-frame and demonstrates follow-up skills with applicable parties.
* Proficient with Microsoft Office suite.
* Good listening and interpersonal skills.
* Selfmotivated and team-oriented.
* Ability to use computer and available technology to input data and process information within several Company systems and portals of data collection.

Performance Indicators:

* Establishes and maintains effective, collaborative work relationships both internally and externally.
* Maintains strict confidentiality.
* Technical competencies such as using computer and available technology.
* Completion of all required paperwork and assignments in an accurate, timely and legible manner.
* Provides timely and professional support to all internal/external customers and vendors.
* Works cooperatively as part of a team to efficiently meet Company needs; performs additional duties as requested by manager.
* Demonstrates attention to detail.
* Work Habits: maintenance, neatness and cleanliness of assigned work area; professional personal appearance; regular attendance and promptness in reporting for work.
* Understands and is familiar with the most widely known and emerging tools, technologies and social applications.
* Thorough knowledge of internal Company software applications applicable to position/business unit applications managed by business unit.

Minimum Requirements

* Bachelor degree (Finance or Accounting) preferred but not required
* Must be able to review, reconcile, and analyze Financial Reports.
* Must be able to Implement proprietary accounting and software package.
* Able to maintain strict confidentiality.
* Technical competencies such as using computer and available technology